Regional Manager, Customer Experience - Wholesale (LA Based)

Overview

The Regional Manager of Customer Experience is responsible for directing and influencing external teams within the region to provide a best in class experience for our customer.

Responsibilities

  • Consistently analyze business and partner with director to formulate creative selling strategies that maximize opportunities for growth.
  • Proactively drive full-price sell-through at point-of-sale by maintaining consistent communication with store management teams regarding sales, goals/plans, competitor performance, seasonal clinics, and in-store events.
  • Motivate and maintain a strong visual presentation in all doors, through implementation of corporate visual directives.
  • Responsible for working consistently with each door to strengthen and develop their knowledge of Tory Burch across categories of the business; initiate seasonal strategies and promotional efforts.
  • Secure prime real estate for the Tory Burch brand.
  • Facilitate brand training sessions across key doors, with approved corporate materials.
  • Consistent communication with corporate wholesale team - best/worst sellers, regional context, competitive feedback.
  • Quarterly conference calls by category with Tory Burch corporate team to maintain open communication regarding door performance, sales growth performance, sell thrus and key strategies by season.
  • Key partner to corporate visual team.

Qualifications

  • 3-5 years of experience in retail, field sales, or wholesales environment
  • Based on LA
  • Previous experience with merchandising/visual merchandising
  • Analytical skill set
  • Organized, self-starter
  • Strong communication skills
  • Ability to work flexible schedule as needed
  • 70% travel required
  • Bachelor’s degree preferred


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