Northeast Customer Experience Manager


The Customer Experience Manager will cover New York, New Jersey, Massachusetts, Maryland, Ontario, and Pennsylvania


  • Consistently analyze business and collaborate with director to formulate creative selling strategies that maximize opportunities for growth.
  • Proactively drive full-price sell-through at point-of-sale by maintaining consistent communication with store management teams regarding sales, goals/plans, competitor performance, seasonal clinics, and in-store events.
  • Motivate and maintain a strong visual presentation in all doors, through implementation of corporate visual standards.
  • Responsible for working consistently with each door to strengthen and develop stores knowledge of Tory Burch across categories of the business; initiate seasonal strategies and promotional efforts.
  • Secure prime real estate for the Tory Burch brand.
  • Facilitate brand-training sessions across key doors, with approved corporate materials.
  • Consistent communication with corporate wholesale team - best/worst sellers, regional context, competitive feedback.
  • Monthly conference calls by category with Tory Burch corporate team to maintain open communication regarding door performance, sales growth performance, sell thrus and key strategies by season.
  • Key partner to corporate visual team
  • Manage growing team of local NE CX coordinators
  • Integrate into the NYC stores until NYC and NYC Metro CX coordinators have been placed


  • Retail experienced preferred
  • Corporate experience required in Visuals, Retail Merchandising or Brand Training
  • Must have experience in Women’s Handbags/ Accessories, Footwear or RTW—preferably all
  • 50% travel
  • Public speaking necessary
  • Managerial Experience mandatory

Meet Some of Tory Burch's Employees


Director, Production — Handbags & Accessories

Kelsey oversees the manufacturing process for the Tory Burch accessories category, from initial order to product placement to retail store delivery.


Web Developer

Katy creates the code that powers ToryBurch's digital commerce site, creating a seamless user experience and enhancing features as trends and the business change.

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