New Store Opening - Sales Associates - Part Time - The Outlet Shoppes of the Bluegrass

Overview

Tory Burch is excited to announce our new Tory Burch boutique at The Outlet Shoppes of the Bluegrass (Simpsonville, KY) – scheduled to open in August 2017!!

 

As a Tory Burch Sales Associate you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention.

Responsibilities

Drive the Business & Deliver Results

  • Assist the leadership team, ensuring the store is on target toachieve financial targets through monitoring and improvement of measureable statistics that drive the business.
  • Monitor team sales targets & other metrics, provide feedback and analysis to the leadership team.
  • Manage your people resources to maximize sales, traffic flow, floor coverage, and customer engagement.
  • Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned.
  • Be a clienteling expert, leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade through you and your sales staff.
  • Model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure the highest level of customer service and sales.
  • Ensure disciplined control of payroll expenses.

Leadership & People Management

  • Lead by example and model behavior that reflects the company’s core values.
  • Appropriately manage conflict and take ownership for your part in the team dynamic.
  • Assist the leadership team to manage overall team performance & growth.
  • Assist in recruitment, selection and on-boarding of store staff.
  • Contribute to a positive atmosphere that is fun, professional, productive, and team oriented providing clear feedback and regular coaching.
  • Display a strong commitment to self-development and growth.

Deliver the Customer Experience

  • Lead by example; train, guide and coach staff on styling, selling & service skills, driving them to create transformational customer experiences & exceed sales targets.
  • Assist the leadership team to create the customer journey in your boutique – customize it for your customer demographic & manage your team to develop & maintain productive customer relationships.
  • Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
  • Demonstrate a strong use of selling skills and an ability to drive personal sales, building store clientele.
  • Build a strong consignment business in your store.
  • Ensure visual merchandising and maintenance standards are met at all times.

Represent the Brand

  • Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer.
  • Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude.
  • In partnership with the leadership team, oversee the development of clientele by implementing strategic initiatives that build our customer base & increase repeat business.
  • Assist the GM and/or AGM, taking ownership for maintaining the Tory Burch aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment.

Operational Excellence

  • Perform store opening and closing procedures including counting registers and register funds, completing bank deposits, and securing the facility.
  • Accurately process all POS transactions, capture of customer information, and inventory functions such as receiving of shipment, transfers, repairs, damages, etc to maintain the integrity of the inventory.
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
  • Take ownership for maintaining a high standard of store maintenanceincluding daily cleaning, exterior store maintenance, furniture, fixtures, upholstered items, lighting, etc.
  • Manage your people resources in a strategic, business focused manner, ensuring effective scheduling around product deliveries, peak periods and key events.
  • Understand the importance of efficient store operations & support the leadership team in achieving this.
  • Consistently adhere to all operational procedures.
  • Ensure strong partnership with your GM and/or AGM to ensure alignment & timely two-way communication.
  • Detail oriented with ability to multi task and prioritize work to produce desired outcomes.

Qualifications

  • 1-3 yrs. experience in a high volume, customer-driven retail environment
  • Strong personal selling and customer relations experience
  • Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend
  • Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business
  • Multilingual skills a plus


Meet Some of Tory Burch's Employees

Katy

Web Developer

Katy creates the code that powers ToryBurch's digital commerce site, creating a seamless user experience and enhancing features as trends and the business change.

Kelsey

Director, Production — Handbags & Accessories

Kelsey oversees the manufacturing process for the Tory Burch accessories category, from initial order to product placement to retail store delivery.


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