New Store Opening - Sales Associates & Keyholder - Century City

Overview

Tory Burch is excited to announce our new Tory Burch boutique at Century City (Los Angeles, CA) – scheduled to open in fall 2017!!

 

As a Tory Burch Sales Associate you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention.

 

With the addition of Key Holder, you will also have store open/closing responsibilities. You should demonstrate a strong commitment to the customer experience, a genuine curiosity and interest in people, authenticity, fashion & style sensibility and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention. Additionally, you must have a high degree of maturity and integrity given store open/closing role.

Responsibilities

Be Buddy/Team Player

  • Lead by example and model behavior that reflects the company’s core values.
  • Appropriately manage conflict and take ownership for your part in the team dynamic.
  • Demonstrate a high degree of maturity and integrity.
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Create the Customer Experience

  • Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
  • Demonstrate strong use of selling skills.
  • Ensure a high level of customer service through extensive product knowledge and product ownership.
  • Take ownership for the transformational experience in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.
  • Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
  • Have a thorough understanding and use of the technology tools that support the customer experience

Represent the Brand

  • Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
  • Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
  • Contribute to maintaining all brand and operating standards to support brand consistency.
  • Assist in maintaining store presentation standards.
  • Leverage in-store technology to ensure every customer’s experience is transformational.

Operational Excellence

  • Ensure all sales and operational policies and procedures are followed and maintained.
  • Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
  • Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
  • Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.

Drive the Business & Deliver Results

  • Achievement of personal sales and metric goals.
  • Build and maintain new and existing customer relationships.
  • Maintain a solid, organized client book which furthers your customer relationships andgenerates consistent, proactive sales volume, following the standards of our clienteling philosophy.
  • Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.

Qualifications

  • 2-4 yrs. experience in a high volume, customer-driven retail environment
  • Strong personal selling and customer relations experience
  • Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
  • Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.
  • Multilingual skills a plus


Meet Some of Tory Burch's Employees

Katy

Web Developer

Katy creates the code that powers ToryBurch's digital commerce site, creating a seamless user experience and enhancing features as trends and the business change.

Kelsey

Director, Production — Handbags & Accessories

Kelsey oversees the manufacturing process for the Tory Burch accessories category, from initial order to product placement to retail store delivery.


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