General Manager - Las Vegas Fashion Show


As a Tory Burch General Manager you are the ultimate ambassador of our brand. You’re accountable for creating a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. This requires a constant balancing of priorities, including strategic, operational & leadership excellence with an authentic approach.


Drive the Business & Deliver Results

·         Achieve financial targets through a strategic approach focused on developing, monitoring and the improvement of measureable statistics that drive the business.

·         Oversee the development of clientele through leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a client business through your sales staff.

·         Development of business driving initiatives that build a repeat business or that attracts a new customer.

·         Model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure the highest level of customer service and sales.

·         Ensure disciplined management of store expenses such as payroll/wages, supplies, associate wardrobe, etc.

·         Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement.

·         Be proactive in communicating about product buying & allocation according to your customer demographic & business potential.

·         Analyze, interpret & strategically apply data (both internal measures & external trends) to identify key issues and maximize your business; this includes reporting-out of key information to inform corporate partners.

·         Run your business with agility, changing direction & continuously improving based on key indicators and lessons learned.


Leadership & People Management

·         Lead by example and model behavior that reflects the company’s core values.

·         Translate the company’s overarching vision & strategy in a way that resonates with your team & maximizes your business.

·         Set clear goals & expectations and hold people accountable to a high standard of excellence.

·         Manage overall team performance & growth.

·         Build a world-class talent pool.

·         Create & execute a strategy for effective store communications (team-based as well as one-on-one) to ensure that your staff is involved & updated.

·         Display a strong commitment to self-development and growth.


Create the Customer Experience

·         Lead by example & create an environment and a team that consistently delivers transformational customer experiences.

·         Create, model and manage a highly productive selling environment by providing consistent training & coaching.

·         Take ownership for the transformational experience in your boutique – customize it for your customer demographic & enable your team to develop & maintain productive customer relationships.

·         Ensure visual merchandising and maintenance standards are met at all times.


Represent the Brand

·         Emulate, teach and coach the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude.

·         Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business.

·         Take ownership for maintaining the Tory Burch aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment.

·         Contribute to the community in a way that is aligned with Tory Burch social responsibility initiatives & that helps us reach new customers & build brand awareness.

·         Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business.


Operational Excellence

·         Understand the importance of & ensure the efficient running of all store operations.

·         Consistently adhere to all operational procedures and guidelines.

·         Proficient and expert user of all core systems & technologies including but not limited to POS, Epicor/Web-IM, Client Book, i-Pad & Microsoft Excel and Word applications.

·         Enforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline).

·         Protect our assets by adhering to all loss prevention and operational policies & procedures.

·         Manage all inventory movement by ensuring the accurate & timely processing of mark-downs, transfers, RTVs & consolidations, damages and repairs, shipment receiving, customer sends, POS transactions, etc.

·         Ensure strong partnership with your DOS/MM and other Corporate Partners to ensure alignment & timely two-way communication.

·         Detail oriented with ability to multi task and prioritize work to produce desired outcomes


·         Undergraduate degree (business or fashion related discipline a plus).

·         5+ years experience as a General Manager in a luxury or service driven environment.

·         Proven track record of success.

Meet Some of Tory Burch's Employees


Web Developer

Katy creates the code that powers ToryBurch's digital commerce site, creating a seamless user experience and enhancing features as trends and the business change.


Director, Production — Handbags & Accessories

Kelsey oversees the manufacturing process for the Tory Burch accessories category, from initial order to product placement to retail store delivery.

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