Tory Burch

Director, Ux

3+ months agoNew York, NY


Tory Burch is seeking a Head of User Experience (UX) to set product design strategy as well as understand and evolve digital customer journeys across our channels. This role requires a clear vision on the future of UX, balancing forward-thinking and innovative approaches with healthy pragmatism towards customer ease and simplicity. As our Head of UX, you will apply your passion for addressing customer needs, fueling the digital business, and your craft in UX design to guide design processes and create best-in-class experiences.



  • Deliver a UX vision against business and brand objectives, along with a roadmap to realize that vision
  • Drive a customer centric approach to UX that fosters a shared understanding of creative, business, and engineering requirements
  • Implement UX that is strategically aligned and well-informed by building strong partnerships across teams, including Creative, Product Management, Technology, and Digital
  • Lead creative and holistic thinking across diverse product releases, platforms, and devices
  • Create conceptual diagrams, user flows, visual mockups and prototypes to communicate design strategies and interaction behaviors
  • Build design framework, architecture, prototypes, and specifications that are easily understood by the technology team for scalable development
  • Orchestrate user research and testing as needed for larger-scale digital initiatives
  • Perform competitive research to implement UX best practices while driving aspiration for a customer centric brand
  • Lead organizational approach of in-house or agency support model; provide direction for contract and/or agency resources

  • 8+ years of experience in UI/UX design
  • Passion for and understanding of fashion/luxury e-commerce, including best practices for mobile and web design as well as usability; relevant industry experience a plus
  • Ability to understand customer or business needs, translate them into actionable deliverables, and clearly articulate strategic rationale for design decisions
  • Exceptional attention to detail and multi-tasking capabilities to effectively deliver on deliverables and deadlines
  • Comfort with ambiguity and working autonomously with little supervision
  • Mastery of design and prototyping tools such as Sketch, Invision, AdobeXD
  • Deep understanding of systems thinking and component-based design patterns
  • Adeptness in quantitative research, proficiency in qualitative research
  • Knowledgeable in Design Thinking process + methodologies/frameworks
  • Experience working cross-functionally and synthesizing respective input with agility; gives and receives feedback well
  • Able to confidently present to and advise all levels across the organization, including executive leadership, in both written and verbal formats


Please note any skills/qualities you would want someone to have in this role in addition to our core skills:

  • Adaptable - Change before you have to
    • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own it
    • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in Tory
    • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoes
    • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy"
    • Keeps the "Buddy Values" alive: Honesty + Kindness, Passion + Humility, Integrity + Compassion, Excellence + Humor. - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your Stuff
    • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact .

Job ID: Tory-Burch-R0003357