Customer service agent Danish

'Five years from now we'll be active in areas we haven't yet dreamed of'. Harold Goddijn, CEO TomTom.

Where do you want to be?

We are looking for the best and brightest minds in Customer Care to join our team within our Support Services Department.

As part of TomTom Customer Care Team you will provide professional end user and retail support for the TomTom devices to our consumers and retailers. You answer customers questions by phone and email and manage the complete Customer Experience Lifecycle from troubleshooting and assistance on a wide range of technical issues to providing purchase advice.

As a member of the global Customer Care team, you are asked to deliver the following:

  1. Professional support for the TomTom devices to our consumers

  2. Troubleshooting and assistance of technical issues

  3. Providing professional purchase advice

  4. Providing personalized customer service by responding to the needs of the customers

  5. Ensuring the highest level of customer satisfaction through all customer interactions

What do we offer?

  1. A fun and active environment with supportive colleagues and great team spirit

  2. Fast paced role in an open, innovative and international culture

  3. Technical and Product Training

  4. Possibilities to further develop your career within Customer Care and other TomTom Businesses and Production Units

  5. Being part of our TomTom brand – you will work as a TomTom direct employee;

  6. Financial bonuses related to your performance

  7. Regular (office) working hours (Monday-Friday) from 9:00 to 17:30.

What do we expect from you?

To be successful as a Customer Care Representative, this is the kind of profile we have in mind:

Fresh graduate or 1 year of experience (advantage but not required)

Native Danish speaker

Excellent written and verbal communication skills

Good knowledge of MS Office applications

Technical affinity (advantage but not requirement)

Driven by quality and customer service

Team player, quick learner and innovative thinker

Additionally we want you to:

possess valid work permit and/or VISA for at least one year from date of application.

possess a Dutch Social Insurance number (BSN number).


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