CRM Representative

"We, at TomTom Telematics, are passionate about helping our customers to bring their drivers and office staff closer together and work better as a team" Thomas Schmidt, Managing Director Telematics.

TomTom empowers movement. Every day millions of people around the world depend on TomTom to make smarter decisions. Would you like contribute in designing and developing innovative products that make it easy for people to keep moving towards their goals?

Where do you want to be?

Are you looking for a great challenge to grow yourself and be rewarded for your enormous efforts? Are you looking for a job where you are responsible for developing our customer retention program, identifying up sales opportunities and promoting state-of-the-art technology and a world-class brand? Then this might be the perfect opportunity for you!

Your primary purpose is to look after our valued Polish speakers customers. You will have daily contact with our customers and increase our customer loyalty and satisfaction.

As a member of the global TomTom Telematics team, you will have to deliver the following:

  1. Contribute to develop - our customer retention program and measurement for customer loyalty and satisfaction;

  2. Having contacts with existing customers in Poland mainly through emails and phone;

  3. Support sales in preparation for their customer visits;

  4. Proactive customer relationship management;

  5. Discover new business opportunities of existing customers in order to maximize revenue;

  6. Work closely with Sales Support, Customer Support and Sales to answer customer's requests;

  7. Active participation in improving procedures, internally and externally;

  8. Prepare, analyze and distribute customer's reports on demand.

What do we expect from you?

To be successful as a CRM, this is the kind of profile we have in mind:

  • Languages: Fluent in Polish (English – communicative). An extra language such as German is a plus.
  • You have at least 2/3 years of experience in a similar role or in Sales.
  • You have analytical skills and you enjoy helping customers in optimizing their businesses.
  • You have excellent verbal and written communication skills.
  • You have very good organization skills and the ability to prioritize.
  • You have a positive and proactive attitude.
  • You are an empathic listener, who understands the needs of our customers and translate it to solutions.
  • You are a team player with customer service orientation and enjoy working in dynamic environment.
  • Excellent computer and administration skills.

What do we offer?

  1. The chance to work in a dynamic Support team with a world-class brand.

  2. Market rate salary & benefits (depending on experience).

  3. A challenging, fast moving and innovate work environment.

  4. Additional benefits such as employee discounts, recognition awards, etc. depending on the site.

Who are we?

Founded in 1991 and headquartered in Amsterdam, we have 4,100 employees worldwide and sell our products in over 36 countries.

Our business consists of four customer facing business units: Consumer, Automotive, Licensing and Telematics.

TomTom Telematics is a Business Unit of TomTom dedicated to fleet management, vehicle telematics and connected car services. WEBFLEET is a Software-as-a-Service solution, used by small to large businesses to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency. In addition, TomTom Telematics provides services for the insurance, rental and leasing industries, car importers and companies that address businesses as well as consumers.

TomTom Telematics is one of the world's leading telematics solution providers with more than 720,000 subscriptions worldwide. The company services drivers in more than 60 countries, giving them the industry's strongest local support network and widest range of sector-specific third party applications and integrations. More than 47,000 customers benefit every day from the high standards of confidentiality, integrity and availability of our ISO/IEC 27001:2013 certified service, re-audited in November 2016.

For further information, please visit

Follow us on Twitter @TomTomWEBFLEET


If you would like to be part of this winning team and help us further position ourselves as the authority in location and navigation solutions, please click on the apply button or go to

For the full story about the vacancy or procedure, please click on or contact Anna Brzezińska.

Pre-employment screening is part of the selection process.

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