Seasonal Part Time Sales Associate/Barista, Williamsburg

Summary

The Sales Associate/Barista's main role is to effectively share TOMS giving stories, our culture and our products with the local communities we belong to. Sales Associate/Barista's deliver the ultimate personalized customer care to each and every guest in our store, from our retail space to our café experience, consistently going above and beyond customer expectations. The TOMS customer should have a seamless retail and café experience, where the Retail Associate/Barista creates a blended experience in the store; retail and cafe. The Sales Associate/Barista works both on the retail floor and behind the café, responsible for creating a seamless customer experience, supporting store sales goals.

Candidate Profile

We expect you to have a passion and knowledge about TOMS products and giving program. You provide customers with an unforgettable store experience by creating a comfortable atmosphere, demonstrating TOMS culture by storytelling about our giving, excellent product knowledge and create outstanding drinks for our TOMS customers. You engage customers in conversation by sharing information regarding our products and our gives, and create lasting relationships with customers.

Position Expectations


  • Educates, creates and serves coffee, tea and espresso drinks of excellent standard, consistency and always of highest quality.

  • Ensures exceptional customer care delivered to customers 100% of the time.

  • Passionately educates customers on TOMS giving program on the retail floor and at the café.

  • Maintains proper cash handling and ensure proper procedures are followed.

  • Takes a stand as an advocate for TOMS' values and culture.

  • Assists in preparing the store for the day including: replenishing product, cleaning retail and café areas, answering phone inquiries, ensures POS and payments systems are operating correctly.

  • Responsible and dependable time management, ability to work independently when given a task.

  • Extraordinary customer interaction skills, always solution oriented with customers.

  • Unpack boxes for inventory as required. Ability to push, pull, lift up to 50 lbs.


Success Measures

The TOMS Associate will be successful in this role when they can not only execute the following tasks, but also train fellow associates and see successful results in the following areas:

  • Customer: Explains why and how we give and the concept behind story telling.

  • Product: Accurately recalls current season styles and color ways, differentiates between quality and materials used in different lines and corroborating giving stories, describes show-ready visual merchandising.

  • Café: Creates seamless customer experience to educate on café products and create high quality drinks.

  • Operations: Understands the daily sales goal and give for retail, café and supporting inventory operational needs.


Qualifications & Experience

  • Customer service experience required (1+ years).

  • Café/barista experience required (6+ months).

  • Experience in retail sales, hospitality, merchandising, or marketing.

  • Self-motivated, organized, and entrepreneurial.

  • Passionate about giving, upbeat, friendly and authentic.

  • Knowledge of the footwear marketplace a plus.

  • Experience using various POS systems.

  • Ability to work a flexible schedule including nights & weekends as business dictates.

  • High school diploma or equivalent.


EEO Statement: TOMS is an equal opportunity employer and will consider applicants with criminal histories in a manner consistent with the requirements of the ordinance.


See Inside the Office of TOMS

TOMS’ One-for-One business model provides shoes and other services to children and people in need around the world, One-for-One, for every product purchased. Since its inception in 2006, the organization has helped restore eyesight, given shoes, provided clean drinking water, supported safe birthing services, and promoted youth bullying prevention and response programs for millions of people, globally.


Back to top