Sr Technician, Switch

Job Description:

Acts as a technical leader within and outside his or her immediate team. Responsible for mentoring and developing more junior technicians in technical theory, application, and operational discipline. Takes on technical and project-related escalations, providing appropriate levels of communication of the scenario to the appropriate audience. The Senior Technician has an advanced understanding of theory and application related to project management, core networks, transport, signaling and interface protocols, disaster recovery planning and response, data services, and location-based services. The Senior Technician has a solid understanding of theory and application related to the radio access network, network design, capacity planning, fire suppression systems, power systems AC/DC, and HVAC.

Responsibilities:

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

ââ,¬ Technical support: Provides technical direction and support within and outside immediate team. Provides technical support and direction in network performance initiatives, outage resolution and identifies day-to-day improvement opportunities. Effectively influences peers and others toward achieving common goals
ââ,¬ Project management: Leads key projects/initiatives, providing day-to-day guidance to more junior technicians assigned to each given project/initiative. Highly organized, effectively reporting progress, challenges, resolution plans, and overall status appropriately
ââ,¬ Operations: Identifies, researches, and develops process improvements and recommends them to management for implementation and assists junior technicians in doing the same. Uses in-depth knowledge to provide input on process improvements related to maintenance and repair activities. Creates job aids, scopes of work, method/statement of procedure, and helpful tools
ââ,¬ Continuous learning: Creates training material and facilitates training to peers routinely. Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements

Qualifications:


Minimum required

ââ,¬ 3-5 yearsââ,¬â„¢ experience in switch operations and maintenance, with a proven track record of success
ââ,¬ Operational knowledge and theory of all interconnecting circuits to include but not limited to T1, T3, and microwave radio
ââ,¬ Excellent verbal and written communication skills
ââ,¬ Must meet minimum technical proficiency requirements; proficient in Microsoft Office
ââ,¬ Self-motivated; exhibits initiative in achieving company goals and objectives
ââ,¬ Basic leadership skills and ability to prioritize and complete multiple tasks
ââ,¬ Able to work independently or in a team environment
ââ,¬ Strong attention to detail
ââ,¬ Flexibility with ever-changing environments and priorities
ââ,¬ Understands basic RF Engineering, Radio Frequency theory, and Electricity and Electronics theory
ââ,¬ Solve problems using creativity and innovation
ââ,¬ Accepts and provides constructive feedback


Desired

ââ,¬ Advanced skills in Microsoft office products with superior skills in Excel specifically
ââ,¬ Advanced communication skills; verbal, written and presentation
ââ,¬ Leads key projects, providing day-to-day guidance to junior technicians assigned to each given project. Highly organized, effectively reporting progress, challenges, resolution plans, and overall status appropriately
ââ,¬ Effectively influences peers and others toward achieving common goals
ââ,¬ Creates training material and facilitates training to peers routinely. Creates job aids, scopes of work, method / statement of procedure, and helpful tools such as scripts. Provides technical direction and support within and outside immediate team
ââ,¬ Heavily scrutinizes activities constantly assessing potential risk and measures to mitigate as much as possible
ââ,¬ Established within team and outside teams as a values leader
ââ,¬ Solid understanding of theory and application related to RAN
ââ,¬ Creative thought leader leveraging advanced knowledge level and creativity to innovate game-changing improvements
ââ,¬ Demonstrates continuous desire to learn and develop personally and professionally
ââ,¬ Advanced understanding of theory and application related to transport
ââ,¬ 6+ years wireless telecommunications or other related experience


Education
ââ,¬ Vocational/Technical training
ââ,¬ Associates degree in lieu of training

License or certification
ââ,¬ Must have and maintain a clean driving record and driverââ,¬â„¢s license

Travel requirements
ââ,¬ 15% Local, domestic, overnight travel for off-site training, support of other locations, short-term assignments, and meetings.

Additional general or physical requirements
ââ,¬ Must be able to communicate with others effectively through written communication methods. Must be able to communicate (talking, hearing, etc.) with others effectively through oral communication methods. This position requires working with a computer

Minimum Qualifications:

At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen. Technical degree or equivalent experience. Must have and maintain a clean driving record & driver's license. Meet the minimum DOT medical standards under 49 CFR Part 391. Work day, afternoon and graveyard shifts, weekend shifts, on-call, and holidays. Climbs stairs or stepladders to reach equipment and cable trays.

Company Profile:

As Americaââ,¬â„¢s Un-carrier, T-Mobile US, Inc. (NASDAQ: ââ,¬Å"TMUSââ,¬?) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The companyââ,¬â„¢s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com

EOE Statement:

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.


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