Sr Technician, Switch

As America’s Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Acts as a technical leader within and outside his or her immediate team. Responsible for mentoring and developing more junior technicians in technical theory, application, and operational discipline. Takes on technical and project-related escalations, providing appropriate levels of communication of the scenario to the appropriate audience. The Senior Technician has an advanced understanding of theory and application related to project management, core networks, transport, signaling and interface protocols, disaster recovery planning and response, data services, and location-based services. The Senior Technician has a solid understanding of theory and application related to the radio access network, network design, capacity planning, fire suppression systems, power systems AC/DC, and HVAC.Minimum required

3-5 years’ experience in switch operations and maintenance, with a proven track record of success

Operational knowledge and theory of all interconnecting circuits to include but not limited to T1, T3, and microwave radio

Excellent verbal and written communication skills

Must meet minimum technical proficiency requirements; proficient in Microsoft Office

Self-motivated; exhibits initiative in achieving company goals and objectives

Basic leadership skills and ability to prioritize and complete multiple tasks

Able to work independently or in a team environment

Strong attention to detail

Flexibility with ever-changing environments and priorities

Understands basic RF Engineering, Radio Frequency theory, and Electricity and Electronics theory

Solve problems using creativity and innovation

Accepts and provides constructive feedback

Desired

Advanced skills in Microsoft office products with superior skills in Excel specifically

Advanced communication skills; verbal, written and presentation

Leads key projects, providing day-to-day guidance to junior technicians assigned to each given project. Highly organized, effectively reporting progress, challenges, resolution plans, and overall status appropriately

Effectively influences peers and others toward achieving common goals

Creates training material and facilitates training to peers routinely. Creates job aids, scopes of work, method / statement of procedure, and helpful tools such as scripts. Provides technical direction and support within and outside immediate team

Heavily scrutinizes activities constantly assessing potential risk and measures to mitigate as much as possible

Established within team and outside teams as a values leader

Solid understanding of theory and application related to RAN

Creative thought leader leveraging advanced knowledge level and creativity to innovate game-changing improvements

Demonstrates continuous desire to learn and develop personally and professionally

Advanced understanding of theory and application related to transport

6+ years wireless telecommunications or other related experience

Education

Vocational/Technical training

Associates degree in lieu of training

License or certification

Must have and maintain a clean driving record and driver’s license

Travel requirements

15% Local, domestic, overnight travel for off-site training, support of other locations, short-term assignments, and meetings.

Additional general or physical requirements

Must be able to communicate with others effectively through written communication methods. Must be able to communicate (talking, hearing, etc.) with others effectively through oral communication methods. This position requires working with a computerRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Technical support: Provides technical direction and support within and outside immediate team. Provides technical support and direction in network performance initiatives, outage resolution and identifies day-to-day improvement opportunities. Effectively influences peers and others toward achieving common goals

Project management: Leads key projects/initiatives, providing day-to-day guidance to more junior technicians assigned to each given project/initiative. Highly organized, effectively reporting progress, challenges, resolution plans, and overall status appropriately

Operations: Identifies, researches, and develops process improvements and recommends them to management for implementation and assists junior technicians in doing the same. Uses in-depth knowledge to provide input on process improvements related to maintenance and repair activities. Creates job aids, scopes of work, method/statement of procedure, and helpful tools

Continuous learning: Creates training material and facilitates training to peers routinely. Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirementsWe Take Equal Opportunity Seriously – By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.


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