Sr Technician, Field
As America’s Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Acts as a technical leader within and outside his or her immediate team. Responsible for mentoring and developing more junior technicians in technical theory, application, and operational discipline. Takes on technical and project-related escalations, providing appropriate levels of communication of the scenario to the appropriate audience. The Senior Technician has an advanced understanding of theory and application related to project management, radio access networks, backhaul to sites, disaster recovery planning and response, data services, and location-based services. The Senior Technician has a solid understanding of theory and application related to network design, capacity planning, power systems AC/DC, and grounding.Must meet minimum technical proficiency requirements; proficient in Microsoft Office
Excellent verbal and written communication skills
Self-motivated; exhibits initiative in achieving company goals and objectives
Basic leadership skills and ability to prioritize and complete multiple tasks
Able to work independently or in a team environment
Strong attention to detail
Flexibility with ever-changing environments and priorities
Understands basic RF Engineering, Radio Frequency theory, and Electricity and Electronics theory
Solve problems using creativity and innovation
Accepts and provides constructive feedback
Operational knowledge and theory of all interconnecting circuits to include but not limited to T1, T3, and microwave radio
3-5 years’ experience in switch operations and maintenance, with a proven track record of success
High School Diploma/GED
Applicant is to meet the minimum DOT medical standards under 49 CFR Part 391Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Technical support: Provides technical direction and support within and outside immediate team. Provides technical support and direction in network performance initiatives, outage resolution and identifies day-to-day improvement opportunities. Actively influences peers and others toward achieving common goals.
Project management: Leads key projects / initiatives, providing day-to-day guidance to more junior technicians assigned to each given project / initiative. Highly organized, effectively reporting progress, challenges, resolution plans, and overall status appropriately.
Operations: Identifies, researches, and develops process improvements and recommends them to management for implementation and assists junior technicians in doing the same. Uses in-depth knowledge to provide input on process improvements related to maintenance and repair activities. Creates job aids, scopes of work, method / statement of procedure, and helpful tools such as scripts.
Continuous learning: Creates training material and facilitates training to peers routinely. Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements.We Take Equal Opportunity Seriously – By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
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