Sr Specialist, Career Development

Job Description:

The Senior Specialist, Learning Operations partners with Leadership Development Program Managers and/or Project Managers to implement complex, technology based learning experiences. In this role you will then take ownership of the program to partner in drive implementation and move to maintenance. You will use deep knowledge of learning technology and learning program logistics, as well project management skills to support the implementation and drive the maintenance of leadership development programs across TMUS. To accomplish this, you will partner closely with stakeholders from various groups such as Program Management, Leadership Development Consulting, Instruction Design & Development and front-line leaders


Learning Implementation

  • Act as a thought partner to the Program Manager on highly complex, programs consulting on general logistics, virtual classroom / LMS functionality, ILT deployment and event management.
  • Take the lead in implementing general logistics, virtual classroom / LMS functionality, ILT deployment and event management and communications to all levels of the organization.
  • Support the deployment of new learning materials and support team readiness prior to launches.
  • Implement and manage the virtual learning environment in CSOD and other systems.
  • Send communication to participants and Executive sponsors, as needed.
Respond to questions and re-directs as needed to Program Manager.
  • Build new learning objects in Cornerstone and Connect.
  • Implement training measurements via quizzes, surveys and certifications.

Learning Maintenance
  • Act as the go-to for learning support for programs that are in maintenance.
  • Own the on-going operations and maintenance of L&OD resources, intranet pages, courses, curriculums and processes. Collect and review feedback on maintenance programs.
  • Provide recommendations on product improvement and enhancements as well as process improvements.
  • Monitor participant learning progress through the Learning Management System (LMS), make recommendations to drive improvements in areas of opportunity.
  • Partner with the Learning Technology Architect and Manager of Instructional Design and Learning Technology to identify and implement new technology in support of the virtual classroom environment.
  • Remain current in leadership development external best practices, and develop a network of resources to assess Leadership Development practices to help with implementing new learning technology efforts.
  • Manage complex operations of ongoing programs, events, and offerings including communications, logistics, vendor management and RFPs.
  • Acts as team lead for Cornerstone & WebEx platforms for learning delivery


Knowledge of best practices and trends in Learning Technology and Media.
Experience with the technology that supports social learning is preferred.
Demonstrated ability to solve complex problems in a rapidly changing and ambiguous environment
5+ years of HR learning operational experience
5+ years of CSOD Learning Management System administration
Advanced knowledge of virtual learning tools such as WebEx
Advanced knowledge of the deployment of both technology based learning and leadership development workshops.
Strong aptitude to learn new technology and the ability to optimize usage of Cornerstone, Skillsoft and Workday to meet the needs of specific Leadership Development Programs.
Advanced knowledge of MS Office (Excel, Word, Project, PowerPoint)
Excellent communications skills

Preferred Qualifications
Bachelor's Degree in OD or Human Resources


Minimum Qualifications:

At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
Pre-employment background screen

Company Profile:

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit

EOE Statement:

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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