Sr. OCM Training and Development Manager

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comAs a member of the Organizational Change Management team supporting the T-Mobile Enterprise IT (EIT) organization, consults with business and HR leadership to examine and shape EIT wide training programs and processes for organizational transformation and beyond. Partners with departmental or cross-functional teams, focused on delivering new or upgrading existing training strategy and roadmap including programs, resources, tools or systems. Works closely with owners of HR training, Technology training, and subject-specific training owners to create a high impact roadmap of all offerings in alignment with broader EIT efforts and goals. Responsible for partnering with these same teams or vendors where needed to create and implement EIT training programs, resources, tools, and systems as part of the employee and leadership development strategy. Builds relations based on trust and credibility, so that objectives and deadlines are met successfully and with high quality. Monitors program effectiveness through stakeholder partnerships. Must be both effective and comfortable working with and communicating with all levels of the business. Must be comfortable partnering across diverse teams and working with ambiguity to bring order and meaning to training efforts for the broad EIT organization.

Enterprise Core Competencies

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Essential Functions

  • Manages EIT wide training programs and initiatives
  • Work collaboratively with internal and external stakeholders/vendors to assess need, create, implement, and evaluate EIT-wide development and training initiatives.
  • Utilizes project management skills to define, drive and meet project milestones. Proactively communicate issues, risks and proposed solutions in a timely manner. Manages program budgets and vendors.
  • Analyze effectiveness of EIT training to recommend improvements and drive change.
  • Acts as a change agent in driving continuous improvement and ensure quality and effectiveness of training
  • Fosters effective relationships with HR Business Partners, Leadership Development, leaders and other stakeholders at all levels of the organization to shape and inform the development of key training initiatives.
  • Assist in the development of long term EIT training strategy & goals.
  • Monitors external best practices, research current approaches and develop a network of resources to support Talent Development practices and needs.

#LI-TECHDB1As a member of the Organizational Change Management team supporting the T-Mobile Enterprise IT (EIT) organization, consults with business and HR leadership to examine and shape EIT wide training programs and processes for organizational transformation and beyond. Partners with departmental or cross-functional teams, focused on delivering new or upgrading existing training strategy and roadmap including programs, resources, tools or systems. Works closely with owners of HR training, Technology training, and subject-specific training owners to create a high impact roadmap of all offerings in alignment with broader EIT efforts and goals. Responsible for partnering with these same teams or vendors where needed to create and implement EIT training programs, resources, tools, and systems as part of the employee and leadership development strategy. Builds relations based on trust and credibility, so that objectives and deadlines are met successfully and with high quality. Monitors program effectiveness through stakeholder partnerships. Must be both effective and comfortable working with and communicating with all levels of the business. Must be comfortable partnering across diverse teams and working with ambiguity to bring order and meaning to training efforts for the broad EIT organization.

Enterprise Core Competencies

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

  • 4-6 years of OD/L&D proficiency - knowledge of OD/L&D theory and talent management processes and approaches. Demonstrated ability to apply theory, and achieve business objectives.
  • 4-6 years of program management, including a demonstrated ability to identify and measure key metrics.
  • Interpersonal/Communication skills highly developed ability to build relationships and strategic alliances with management to implement change solutions.
  • Initiative/Creativity/Analytical Skills demonstrated ability to observe and accurately diagnose leadership opportunities within a team and for individuals.
  • Facilitating Change has previous experience as a change management champion, including helping leaders embrace and dive significant organizational change.
  • Detail Oriented ability to manage complex system of processes, problem solving and timelines.
  • Ability to manage & effectively negotiate multiple enterprise level projects cross functionally.
  • Proficient in MS Windows Office

Education

Minimum Required

  • Bachelor's Degree
  • Equivalent work experience in training and/or OD/L&D field

We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.


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