Sr Manager, Tech Product & Solution

Job Description:

The Sr. Manager,Technical Product and Solution for the Enterprise Payments, Digital Payment Services Team is responsible for leading a team of Technical and Functional Product Managers involved in development and management of an integrated product and services roadmap across our Consumer Payment domain to optimize market plan performance, customer experience, platform capablities, and financial objectives. The role will partner with internal Product Managers as well as key business stakeholders and product and solution development teams to execute long-term strategies from ideation through integration. The role requires application of the market and technical knowledge to take products and services through the entire lifecycle - from roadmap definition, requirements specification, feature and release prioritization, risk identifications and communication to key stakeholders.


? Leads the Payment Technical Product Managers and partners with other domains to drive strategy, prioritization, approach, and goals of initiatives and capabilities.
? Prepares high level strategy and solution design decks for VP review.
? Functions as a key product decision maker.
? Serves as a SME of new and existing functionality for a product, capability or service.
? Manages inception activities, including Feature & Epic breakdown and MVP scope definition.
? Partners with Senior level resources to define functional and technology strategy approach for initiatives and to provide recommendations on scope delivery phasing/workstreams. Product Management
? Owns the product end to end as well as roadmap at the technology/functional level.
? Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity, create and manage product vision and roadmap.
? Leads and manage product backlog and priorities with our business and technology partners.
? Leads product backlog grooming sessions partnering with key resources.
? Manages the "big picture" of challenges impacting the customer experience, including the technical, functional, process, and policy considerations, and creatively defines solutions to those challenges.
? Informs and evangelizes a strong customer focus and customer experience that aligns decision making with IT investment choices and prioritization.
? Works with business to identify and articulate initiative scope, benefits and ROI.
? Collaborates with stakeholders to plan and manage product releases.
? Develops and communicates a point of view on complex technical topics. Aligns multiple domains, both technical and non-technical, on this common vision.
? Manages capacity/work planning. Project Management
? Serves as product and technical owner (accountable P&T representative) and is responsible for technical stewardship of a small to medium sized project.
? Leads and delivers business/technology initiatives in an analyst, project management/program management or product management capacity.
? Owns the business relationship and drives refinement of the project vision, including business case, impacted customer segments, business problem to be solved, and technology roadmap/strategy alignment.
? Supports Project Manager with post design delivery phases until final initiative deployment.
? Owns scope decomposition and negotiation of MVP for cross domain initiatives.
? Performs day-to-day management of business stakeholder relationships on cross domain initiatives.
? Provides leadership in evolving design and orchestrates across domain teams.
? Supports Project Management on escalation resolution for design phases.
? Acts as a liaison for intake process to DevOps technology teams.


Bachelor's Degree in Computer Science or Other Technical Discipline. Scrum Product Owner certification (CSPO) preferred.

7-10 years o f Relevant Product Management, Product Owner, Business Analyst, and System Analyst experience in an agile software product development environment.

2-4 Years of Experience in a Leadership role

4-5 years of Consumer Payment domain experience in Card Present and Card Not Present experiences for all forms of payments


Company Profile:

As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit

EOE Statement:

We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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