Sr Manager, Engineering Operations
As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comThis position plays a vital role in the overall success of the business and satisfaction of T-Mobile’s customers. This role is responsible for all aspects of Network Operations within the assigned market(s). Analyzes staff requirements in order to maintain the performance of the network to ensure optimal service is provided to T-Mobile’s subscribers at all times. Also provides the leadership team with direction; prioritizes workload and resources to meet objectives; proactively maintains the integrity of the network; develops both short-term and long-term goals; oversees project management; actively participates in budget management; and leads major network recovery efforts. Interacts with all local and regional departments to assist in developing new tools, processes, and planning/scheduling workload execution. Requires a solid leader with well-developed listening skills and who is ultimately accountable to our customers for the results his/her team delivers. This leader must foster innovation and develop cost saving measures to manage an efficient and effective network. Acts as a catalyst in developing and shaping individuals into a motivated team that strives to delight T-Mobile’s customers.Must have experience with Network Switching Sub-System (NSS), and Base Station Subsystem (BSS) Engineering
Understands various network Telco, DS1, DS3, SS7, microwave, fiber optics, and copper facilities
Understands SS7 and IP principles and troubleshooting techniques
Capable of directing and leading teams, empowering others, and driving accountability
Leadership and coaching skills; fosters teamwork and cross functional cooperation in order to create a positive work environment
Strong knowledge of troubleshooting techniques
Working knowledge of overall network architecture and GSM / UMTS (2G & 3G)principals
Ability to create and refine processes and procedures
Ability to prioritize tasks/activities, adapt to change, and refocus to recover quickly
Basic computer skills; proficient in Microsoft Office, including Excel and PowerPoint; vendor-specific network navigation; T-Mobile systems
Excellent communication, interpersonal, presentation/facilitation, ream-development, and negotiation skills; ability to interact with people of varying backgrounds, technical abilities, languages, and cultures; must be able to read and write effectively in English at a business-professional level
7+ years technical experience in the telecommunications field
7+ years wireless telecommunications operations management experience or supervisory experience required
3-5 years’ experience in vendor project management required
2 years’ experience with GSM systems
High School Diploma/GED
Technical or business disciplineRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Manages all aspects of field engineering and switch operations in order to provide a highly reliable and efficient network for all T-Mobile customers. This includes oversight of all field and switch operations and maintenance, cell site development, and optimization and performance monitoring of operating systems. Also responsible for management of Switch connectivity, Network performance and outage resolution.
Hires, leads and develops a 24×7 organization of employees/contractors whose primary responsibility is the daily operations, trouble management and maintenance of our network. Ensures appropriate staffing levels, coaching and training occurs within the team. Creates Quarterly Goals for technicians and managers, and monitors progress. Conducts Quarterly and Annual Performance reviews. Conducts business in an ethical manner in conformance with the T-Mobile Corporate Value system. Lives the GMC values daily.
Manages all operations projects including but not limited to equipment installations, switch expansions, technology rollouts (software and hardware), preventative maintenance programs for all operating systems, and national reliability projects/programs. This includes responsibility for all cost analysis, forecasting and execution to defined completion dates. Interfaces with Network Engineering, Radio Frequency (RF) Engineering, Sales teams, equipment vendors and the Network Operations Center (NOC), as required, to ensure a properly functioning, highly reliable and efficient network. Also responsible for all vendor contract negotiations within operations and establishing relationships with OEM vendors and local Telco companies.
Participates in the preparation of quarterly and annual market Capital and Expense budgets, identifying all needs and resources within Operations. Ensures fiscal responsibility for all expenditures, keeps track of the budget spend for the Operations team and assists in supervising the Purchase Order and invoicing activities. Develops and implements methods of procedure for the Operations staff and ensures compliance with and adherence to all T-Mobile policies and procedures as well as all SOX compliance, FCC, FAA, OSHA, local, state and federal regulations.We Take Equal Opportunity Seriously – By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
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