Sr Manager, Benefits Operations

Job Description:

T-Mobileââ,¬â„¢s Sr. Manager, Benefit Operations is a strategic leadership role on the Benefits team, responsible for delivering an effective and positive employee experience across both outsourced and in-house teams. This includes oversight of our 3rd party H&W administration partner as well as mid-level team members and their processes and procedures. This position will directly manage employee-facing interactions, including working with 3rd party vendors to create effective and efficient processes, partnership with peers within the team who manage other programs, and cross-functional HR partnership. This role will support the Director, Employee Benefits by operationalizing strategic initiatives that align with the vision and goals of the business.


Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

  • Vendor and program management of 3rd party Health and Welfare partner, Alight Solutions
  • Ongoing evaluation, analysis, and improvement of workflow, processes, procedures, and service level delivery of both in-house team and external partners
  • Leadership and management of staff, including coaching, training/development, and timely feedback
  • Manage escalated cases and liaise with internal business partners and external vendors
  • Partner with peers to effectively administer in-house benefits tasks and streamline vendor/in-house handoffs
  • Ensure operational and programmatic compliance with applicable laws and legislation
  • Relationship building and cross-functional HR partnership, particularly with Payroll, Employee Lifecycle Services, and HR Systems, to deliver a holistic #1HR experience


  • 5-7 Years in Leadership/People Management role
  • 5+ years in Employee Benefits administration, including experience with multiple outsourced H&W administration vendors
  • High level of comfort with HR systems, data, measurement, and reporting
  • Demonstrated experience with workflow analysis/improvement
  • Critical and analytical thinking and decision making
  • Strong communication and problem resolution skills
  • Solid up-to-date knowledge of benefits legislation
  • Experience with integrating benefits in an M&A environment, including both stock and asset mergers
  • Experience working for a large, strategic organization (20k+ employees)
  • Passion for building and streamlining processes and handoffs across teams
  • Experience with Workday, ADP, or other HRIS/payroll systems
  • Ability to network to source marketplace best practices
  • Proven ability to build strong relationships founded in respect and integrity
Minimum Required
  • High School Diploma/GED. BA preferred
License or Certification
CBP or CEBS preferred

Minimum Qualifications:

ââ,¬ At least 18 years of age
ââ,¬ Legally authorized to work in the United States
ââ,¬ High School Diploma or GED


Company Profile:

As Americaââ,¬â„¢s Un-carrier, T-Mobile US, Inc. (NASDAQ: ââ,¬Å"TMUSââ,¬?) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The companyââ,¬â„¢s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit

EOE Statement:

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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