Sr. Analyst, Systems

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comThe Sr. Analyst, Technology will be supporting the Unified Communications organization. The position will work to meet end user requirements, develop end user training documents and videos, create operational support documentation and provide in-person training to guarantee our users are familiar with technology tools provided by the Unified Communications organization. The individual will work closely with the Microsoft O365 and Contact Center teams by analyzing, reporting and documenting findings, working with management to creating action plans. Communicate progress regularly and participate in overall Unified Communication program meetings.

Job DescriptionThe Sr. Analyst, Technology will be supporting the Unified Communications organization. The position will work to meet end user requirements, develop end user training documents and videos, create operational support documentation and provide in-person training to guarantee our users are familiar with technology tools provided by the Unified Communications organization. The individual will work closely with the Microsoft O365 and Contact Center teams by analyzing, reporting and documenting findings, working with management to creating action plans. Communicate progress regularly and participate in overall Unified Communication program meetings.

Minimum Required

  • Minimum 5 Years' experience in technology training
  • Minimum 5 years professional experience developing enterprise documentation
  • Has experience mentoring other members of technical staff.
  • Has experience working with production support teams.
  • Excellent written and verbal communication skills.

Minimum Required

  • Bachelor's degree in Computer Science or a related field. * Participate in Unified Communications major initiatives
  • Lead technology training sessions
  • Develop end-user how to documentation and video's
  • Assist in operational support knowledge transfers
  • Utilize skills to test new functionality and document results
  • Work with end-users to determine pain points and work with operational teams to resolve
  • Lead technology adoption campaigns
  • Collaborate/Partner with business and technology teams
  • Maintain technical skills and expertise through continuing education and training At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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