Sr Analyst, Quality & Process

As America’s Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Sr Analyst, Quality & Process5+ years of work experience in Finance, Accounting, or similar discipline

Ability to foster relationships with cross-functional partners and internal stakeholders, building strong and productive partnerships

Intermediate analytical and problem solving skills, with the ability to think creatively and develop new solutions.

Advanced verbal and oral communication skills; experience building and delivering presentations and working with all levels of leadership on complex issues

Advanced verbal and oral communication skills; experience building and delivering presentations and working with all levels of leadership on complex issues

Workload management, scheduling and tracking of multiple deliverables and deadlines

Flexible and adaptable to changing situations

Education: Bachelor’s degree

Preferred Qualifications:

5-6 years of work experience in payment functions, such as Chargebacks, Refunds, and/or Missing Payments.

Experience working directly with and training offshore vendor partners

Process Improvement Certification (such as lean six sigma)Serve as a functional lead for the department’s outsourced operations team, manage quality audit scheduling & reporting. Partner with offshore quality leadership to address offshore audit gaps & concerns impacting operational processes. Provide guidance and audit calibration to onshore quality analysts.

Manage process deep dive schedule and assignments, providing support to analyst to remove road blocks and escalate issues to leadership as necessary. Creating a prioritized plan to address process reviews and action items determined from deep dives to focus on the efforts on most impacting areas.

Serve as point of contact for Care, Retail and Cash Applications Leadership in the resolution of escalations surfacing from Cash Applications processes. Partner with Care Leadership in developing solutions to process issues to mitigate potential impacts to Care and/or T-Mobile customers.

Build strong internal relationships with primary Cash Applications partners, including Retail leadership, Care leadership & Outsourced Vendor.

We Take Equal Opportunity Seriously – By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Back to top