Sr Analyst, DevOps
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comResponsible for coordinating and facilitating managed service delivery of end to end billing development and governance, with an emphasis on supporting production defects, and user experience problems requiring development. Directly responsible for the delivery and governance of Marketing initiatives, promotions, programs, and product launches. Focus on executing processes within the following process areas: New functionality supporting Wireless Customers, including Billing Offers and Promotions, and new functionality supporting the User Experience for internal Care and Retail reps. Key involvement in supporting compliance with regulatory controls as needed by management and providing input into common cross-vertical activities, such as incident management, change management, request fulfillment, etc. Provides technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
Proficient at identifying sources and trends of technical problems to prevent future occurrences
Protect and insure the stability of the BSS systems as well as maintain the integrity of the data they contain
Validate accuracy of data in reporting ahead of delivery to stakeholders
MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
Working Knowledge of APIs (REST, XML, Message Queues), and Oracle. Knowledge of Digital and Cloud Architecture preferred.
Proficient in UNIX, SQL, PLSQL and PERL scripting.
5 years of experience with Telecom billing applications
Experience with multiple functional areas including billing, service, and finance required
Demonstrates thorough working knowledge of various business process and system modeling tools including: Data Flow Diagrams, Process Models, and Use Case Scenario.
Demonstrates thorough working knowledge of the system development life cycle and can mentor others on SDLC concepts
Demonstrates thorough working knowledge to effectively manage time, prioritize work, multi-task across many assignments, create deliverables and delegate to others as well as monitor their work for completion
Ability to assess the impact of new requirements on an existing suite of complex applications
Technical writing skills producing clear and unambiguous deliverables
Experience with supporting both purchased and in-house developed applications required
Strong analytical and problem solving skills
Must be a strong team player with a commitment to excellence.
Excellent communication and documentation skills are required.
Must have ability to handle multiple concurrent activities and have a flexible positive attitude.
Applicants can extract and understand business requirements at a Technology Solution Level and ability to design a functional solution to meet the business need
Applicants are Technical Experts in area(s) of expertise and focus. Generally, they have a Development background, but that is not required
5 years minimum experience in Systems Analysis of medium to large-scale projects with multiple functional components
5 years minimum experience in troubleshooting customer related issues and managing customer relationships
5 years minimum of revenue reporting and accounting
Experience working with SQL, PERL, PLSQL and Unix using command line and GUI SQL tools
System Analysis experience in the support/operation of a of large carrier class enterprise software system, preferably in a wireless environment
Experience in testing, quality and change management methodologies required
Previous experience in 24x7 system support capacity desired
Previous experience with Wireless Telecom Billing Systems support desired, preferably Amdocs or Ericsson/LHS
5 years minimum experience with supporting both purchased and in-house developed applications required
5 years minimum experience with a formal SDLC preferred
5 years minimum experience developing business solutions with a variety of tools preferred
5 years minimum experience in telecommunications industry preferred
Requires strong competency in Wireless Telecom Billing (BSS) Ecosystem(s), preferably those based on Amdocs Ensemble. Prior experience with LHS/Ericsson BSCS also a plus.
Strength in customer focus methods and procedural functionality, change & innovation, strategic thinking, relationship building & influencing
Proficient at prioritizing and resolving day-to-day support issues ensuring effective and timely resolution
Provide 24 x 7 support as required
Proficient at creating, maintaining and updating operational or system documentation
Provide Subject Matter Expertise for end to end Billing System functionality. Assist in determining the impact of operational issues and provide input into their resolution. Communicate changes and potential risks with solutions with leadership and business partners.
Collect information to analyze and evaluate existing or developed T-Mobile applications or systems, prepare detailed flow charts (work flow, activity, and sequence diagrams), outlining systems capabilities and processes following SDLC guidelines.
Translate business and user requirements into accurate system requirements specification documents through systems and data analysis.
Has thoroughly demonstrated knowledge of the business processes in the definition of product and services for the telecom industry. Demonstrate responsibility of working with the Business to define requirements that will drive user experience improvements or efficiencies.
Has thoroughly demonstrated knowledge of the application systems in their area of responsibility and can identify, evaluate and define impacts of changes, provide alternatives both to the application changing and all upstream and downstream systems, or identify if a change is a manual process considering the entire picture as well as the details. Generally assigned to Enterprise cross-functional and cross-departmental projects with high complexity and cross-system impacts.
Has thoroughly demonstrated working knowledge to conceptualize, document and communicate innovative solutions to meet or exceed business objectives.
Interacts regularly with Business Analysts, Architects, Developers, Application Support, Enterprise Test, Operations, and Senior Management.
Plan, facilitate, and participate in working sessions with cross-functional resources.
Assist in definition, design, and management of Enterprise Architecture components and low-level technical Architecture design documents for core systems.
Ability to conduct peer reviews to solicit feedback on materials created.
Provide accurate estimates of effort and timelines for completion of assigned tasks and workload to achieve deliverables and goals, delivering on time and on estimation for medium to complex projects.
Take initiative to determine the need and to design and deliver training to department and business.
Can demonstrate working knowledge to manage vendor relationships and resources as required.
Initiate and execute efforts to drive process improvement of procedures, and tools utilized by the team.
Reviews deliverables and provides input for other team analysts.
Creates and delivers articulate and effective oral presentations to a variety of audiences, large or small, internal or external.
Effectively manages analyst expectations and deliverables in large and complex projects through the software development lifecycle.
Reviews and reconciles project delivery to strategic EIT capability roadmap.
Bachelors Degree or Equivalent in Computer ScienceWe Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
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