Sr Analyst, DevOps
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com
T-Mobile USA is a leading provider of digital Global System for Mobile Communications/General Packet Radio Service (GSM/GPRS) wireless voice and data technology standards.
Join us on the T-Mobile Digital Promotions team and help us transform the way we do promotions. We are building a modern, RESTful API-based engine in the cloud to deliver new, creative promotion campaigns. As a Senior DevOps Analyst, you will be critical to the success of the development, delivery and support of this new platform. You will coordinate end user support for all systems, including root cause analysis of system impacts and ownership for recommend solutions. We are fostering a "one team" DevOps culture, and you will be supported by the entire team for any system impacts and required resolution. The successful Senior DevOps Analyst will help bridge our transition from traditional operations to DevOps, and will be at the center of automation for our Continuous Integration & Continuous Deployment (CI/CD) pipeline using products like Slack, Rally, docker, Jenkins, Bitbucket, and Chef. This is NOT old school IT Operations! ... join our team and have some fun with us while we grow and learn!
Minimum 5 years experience in systems, databases and hardware support required.
Minimum 5 years experience in troubleshooting customer related issues and managing customer relationships required.
Working understanding of software development principles and methodologies.
Working understanding of testing, quality and change management methodologies.
Extensive experience scripting / coding in the context of software operations.
Experience with Java is a plus.
Experience in the wireless industry is a plus.
Education - Minimum Required
High School Diploma/GED
Requires competency in customer focus, change & innovation, organized design, strategic thinking, and relationship building with a focus on results.
Resolve day-to-day support issues ensuring effective and timely resolution. Duties include resolving and tracking user issues; designing, specifying, testing and documenting program modifications and functional enhancements via user stories.
Perform active system monitoring, verifying availability of all hardware and systems.
Ensure users have appropriate permissions to systems and perform regular security audits.
Create and maintain appropriate level of operational documentation for cross-training and backup.
Provide Subject Matter Expertise for systems: Assist in determining the impact of operational issues/changes and provide input into resolution/management.
Identify sources and trends of technical problems to prevent future occurrences.
Participate as a member of "one team" for after hours support as required for production releases and to respond as part of Tier 4 support team for production issues.
Operate in a 24/7 on-call support role focused on maintaining high system availability
Support software-related escalations and drive resolution as required
Provide root cause analysis and impact validation for system outages
Monitor system performance while maintaining the parameters and thresholds required
Provide guidance, leadership, and expertise to team members
We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
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