Sr Analyst, Applications Support
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comT-Mobile USA is a leading provider of digital Global System for Mobile Communications/General Packet Radio Service (GSM/GPRS) wireless voice and data technology standards. Senior Analysts, Application Support will be responsible for the coordination of end user support for all systems.Minimum required
Troubleshooting and configuring applications running on WebLogic framework, within Windows, Unix, or Linux server environments
Resolving day-to-day support issues, ensuring effective and timely resolution of issues in production environment, troubleshooting internal customer related issues, and managing customer relationships
Working with Unix and Windows using command line tools for searching, scripting, and monitoring situations, including Oracle SQL scripting
Performing systems analysis in the support and operation of a large-carrier class enterprise retail system
Bachelor's degree in Software Engineering, Computer Science or a related field or the foreign equivalent, and 5 years of progressively responsible post-baccalaureate relevant work experience.
Master's degree in Software Engineering, Computer Science or a related field or the foreign equivalent, and 3 years of relevant work experience.Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Operate in a 24/7 on-call support role focused on maintaining high system availability
Support software-related escalations and drive resolution as required
Provide root cause analysis and impact validation for system outages
Monitor system performance while maintaining the parameters and thresholds required
Provide guidance, leadership, and expertise to team members
We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
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