Specialist, Technical Care- Mission

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comBe bold. Be great. Have fun. Welcome to the best kind of work, where you can bring your enthusiasm, give your all, and leave each day feeling challenged, empowered, and excited. T-Mobile employees will tell you: there's nothing like the feeling you get when you make a difference to your customers-and your co-workers. At T-Mobile, we're looking for a few great people to bring their passion, fierceness, and hard work to the job. In exchange, we offer real career growth opportunities in a place where awesome work is rewarded.We're looking for people who can focus on customers in a heartbeat, deal with change immediately, and build relationships in the course of a single phone call. Think that's you? Here are a few more essentials:

Techies welcome: step into this role and you'll become a subject matter expert on all T-Mobile network, device, and tech features

Your previous customer service experience will come in handy in this role

Prior technical care experience? Great! We're also looking for people with

a background in a high volume call center environment

Got expertise with Windows, iOS and Android operating systems? Let's talk!

Okay. You've got all the makings of a top performer. Here's what we can offer you in exchange for your amazing work:

Competitive base pay plus incentives

Medical, dental and vision benefits

Matching 401(k)

Generous paid time-off programs

Phone service discounts

Education reimbursement

Serious growth potential for your career

Fun, fast-paced environment

This is more than a job. It's a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It's time to explore an opportunity that could become the job of a lifetime. So apply today!Technical Care Specialist Technical Care Be the technical solutions expert for our customers, troubleshooting product and service issues like a pro. Multi-taskers wanted: this job requires a serious think-on-your-feet mentality, as you resolve customer concerns with one-call resolution, creating exceptional experiences for each and every person you interact with. Here are the details:

You get troubleshooting calls about network and device issues. These could come directly from customers, other T-Mobile departments, or third party partners

You clarify their concerns, pinpointing the cause of the problem

It's up to you to select and explain the best solution: and then you deliver results, on the spot

You also work hand-in-hand with our Engineering team to file trouble tickets and get issues resolved

At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.


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