Specialist, Subpoena Compliance, Bi-lingual Spanish
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comBi-lingual, fluent Spanish speaking and writing along with the shift hours of 10:00 PM to 6:30 AM CT Tuesday through Saturday required for this position.
The Specialist, Subpoena Compliance is the core role in LER's function as the company respondent to legal demands served on the company for customer information. S/he specializes in analyzing information from many sources, applying standard practices/policies and providing detailed reports of findings. His or her primary role is analysis of legal documents served upon T-Mobile US, Inc. for company records. The incumbent utilizes specialized knowledge and skills to perform unique and complex administrative, technical and support tasks. S/he acquires skills through a combination of formal training and on-the-job experience (a specific academic degree is not required).Minimum required- Bi-lingual, fluent Spanish speaking and writing along with the shift hours of 10:00 PM to 6:30 AM CT Tuesday through Saturday required for this position.
Strong organizational skills with demonstrated attention to detail
Must possess US Citizenship
Familiar with Microsoft Office (particularly Word, Excel and Internet Explorer)
Goal oriented with a desire to be measured by and exceed specific production targets
Highest degree of integrity with the ability to protect highly sensitive and confidential information
Excellent oral and written communications skills with the ability to effectively communicate technical information to a non-technical audience
Willing and able to apply for and receive DOJ Secret or Top Secret Security Clearance
Able to multi-task while handling conflicting priorities/deadlines and make decisions quickly with little supervision
Call Center or PSAP (public safety answering point) queue experience
Prior experience dealing with Law Enforcement Agencies, the courts and/or attorneys
College degree or work experience in related field
High school diploma/GED or 2-5 years of relevant work experience
Additional general or physical requirements
Exposure to images and descriptions of criminal acts and their aftermath which may be gruesome and/or disturbing. Availability to work weekends, holidays and unscheduled overtime hours on short notice. Ability to work in close proximity to others. Ability to respond quickly to high-impact and/or emergency situations involving death or serious bodily injury to customers or requestors. Ability to sit for long periods of time while handling calls or computer based work. Extended periods of headset use for listening to detailed interactive calls. Frequent but somewhat intermittent typing. Mostly point and click mouse work. Ability to speak English clearly and consistently.Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
With minimal supervision, interacts with state and federal law enforcement officers and responds to basic and complex subpoenas, court orders, search warrants and consent letters. Codes, compiles and files correspondence, records, documents and reports in LER systems according to predefined guidelines from LER policy and procedures documents.
Answers telephone calls that come into the queue and responds to inquiries on a regular basis. Determines priorities relative to emergency issues.
Provides leadership, guidance and mentoring to junior level specialists related to more complex processes. Responds as Tier 2 support for emergency phone calls.
May travel to represent TMO in court as custodian of record on rare occasions At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen. Bi-lingual, fluent Spanish speaking and writing along with the shift hours of 10:00 PM to 6:30 AM CT required for this position. We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
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