Specialist, Subpoena Compliance
- Frisco, TX
Job Description
Specialist, Subpoena Compliance
Responsibilities
Two shifts available-Sun-Thurs, 7:00pm-3:30am ET or Tues-Sat 7:00pm- 3:30 am ET
- With minimal supervision, interacts with state and federal law enforcement officers and responds to basic and complex subpoenas,
- court orders, search warrants and consent letters. Codes, compiles and files correspondence, records, documents and reports in
- LER systems according to predefined guidelines from LER policy and procedures documents.
- Answers telephone calls that come into the queue and responds to inquiries on a regular basis. Determines priorities relative to emergency issues.
- Provides leadership, guidance and mentoring to junior level specialists related to more complex processes. Responds as Tier 2
- support for emergency phone calls.
- May travel to represent TMO in court as custodian of record on rare occasions
- Also responsible for other Duties/Projects as assigned by business management as needed.
Qualifications
- High School Diploma
- Call Center or PSAP experience preferred
- Prior experience with Law Enforcement Agencies preferred
Minimum Qualifications
- US Citizen
- High School Diploma
Company Profile
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com
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