Retail Associate Manager

Job Description:

Go bold. Have fun. Lead on.

Itââ,¬â„¢s time to do something you love, work with a purpose, and take on a challenge like never before. Meet T-Mobile, Americaââ,¬â„¢s Un-carrier, serving 50 million wireless subscribers and growing. When you join our team, you can make an incredible difference to your customers, and your co-workers. Weââ,¬â„¢re looking for boldness, enthusiasm, and a whole lot of passion. In exchange, we offer real career growth opportunities in a place where awesome work is rewarded.


Youââ,¬â„¢re a born leader. You know how to inspire people and bring out the best in them. Youââ,¬â„¢re exactly the person weââ,¬â„¢re looking for. In this role, youââ,¬â„¢ll partner with the Store Manager to lead and develop your team as you make great things happen for your customers. Here are the details:

ââ,¬ Itââ,¬â„¢s up to you to infuse every Sales Rep with a serious passion for our products and our mission
ââ,¬ Youââ,¬â„¢ll also ensure that your customers get everything they need to make their experience unforgettable, and that means helping your team go the extra mile for their customers, solving the whole problem every time out
ââ,¬ No one likes to wait, and you make sure that customer wait times are as low as they can be
ââ,¬ You stay current on all our products, services, and promotions, and help your team do likewise
ââ,¬ You also help with sourcing talent and developing your store team through ongoing coaching and recognition
ââ,¬ Keeping customers happy means that you handle discounts and credits when appropriate
ââ,¬ Finally, youââ,¬â„¢ll help in making sure the store always looks its best


That kind of responsibility takes just the right kind of person. Someone ready to go the extra mile and lead by example. Hereââ,¬â„¢s a little more on what weââ,¬â„¢re looking for:

ââ,¬ Youââ,¬â„¢ve got some prior experience in both customer service and sales
ââ,¬ Youââ,¬â„¢ve also got experience managing people, with the unique ability to lead and coach people to deliver great results
ââ,¬ People who know you would say youââ,¬â„¢re an amazing communicator, able to interact like a pro with customers and teammates
ââ,¬ Youââ,¬â„¢re computer proficient, with the ability to use basic programs like MS Office
ââ,¬ A high school degree or GED is essential

Now that you know what the jobââ,¬â„¢s all about, youââ,¬â„¢re probably ready to hear what all your incredible work can earn you here. At T-Mobile, weââ,¬â„¢re proud to offer:
ââ,¬ Competitive base pay plus unlimited commissions
ââ,¬ Benefits for part-time and full-time associates
ââ,¬ Medical, dental and vision benefits
ââ,¬ Matching 401(k)
ââ,¬ Generous paid time-off programs
ââ,¬ Phone service discounts
ââ,¬ Education reimbursement
ââ,¬ Serious growth potential for your career

This is the opportunity to do something special and be part of a company revolutionizing the wireless industry. And we couldnââ,¬â„¢t do it without someone like you. So what do you say? Isnââ,¬â„¢t it time you explored what could become the career move of a lifetime? We invite you to apply today!

Minimum Qualifications:

ââ,¬ At least 18 years of age.ââ,¬ Legally authorized to work in the United States.ââ,¬ High School Diploma or GED.ââ,¬ Pre-employment background screen.

Company Profile:

As Americaââ,¬â„¢s Un-carrier, T-Mobile US, Inc. (NASDAQ: ââ,¬Å"TMUSââ,¬?) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The companyââ,¬â„¢s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit

EOE Statement:

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Back to top