Program Manager, Mobile Development

As America’s Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Program Manager – Operations

Join the next wave of innovation efforts that is happening at T-Mobile. Join T-Mobile and take the next career move to work on projects that challenge your intellect, passion to succeed, drive and curiosity. If you are looking to work on projects that are the top organizational priority for the company and are biased towards providing compelling end user experience to improve customer satisfaction, look no further!!!!

Required Qualifications:

  • BS degree in Engineering, Computer Science or related technical field
  • 3+ years of web and mobile app development
  • 3 + years of wireless industry background
  • Cross-team coordination, agile project management and executive communication and presentation skills
  • Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups and/or vendors with competing priorities
  • Expertise supporting desktop, mobile, tablet, and web-based software
  • Strong work ethic, integrity, customer service and communication skills
  • High attention to detail and Ability to multi-task
  • Ability to recognize and address sensitive issues prior to customer escalation
  • Top-notch application troubleshooting skills
  • Experience with business applications such as Word, Power point, Excel
  • Experience of working on Enterprise systems with complex architecture
  • Legally authorized to work in United States

Preferred Qualifications:

  • Interact with project sponsors, project stakeholders, multiple business and technical teams, QA, and operations/support teams
  • Proactively identify issues before customer escalation
  • Maintain technical skills and expertise through continuing education and training
  • Proven problem solving skills
  • Strong organizational skills
  • Excellent technical/domain skills
  • Excellent written and verbal communication skills. Includes excellent listening skills, concise and accurate communications and targeting the message to specific audiences
  • A strong track record of project delivery for large, cross functional projects
  • Solid track record of successful product delivery utilizing multiple project management methodologies, tools and techniques. Strong familiarity with agile methodologies
  • Remain flexible to changing priorities, open to new ideas and have T-Mobile’s success firmly in your focus with the ability to work in ambiguity in a fast paced environment
  • Apply best practices and process improvements where needed
  • Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs vs technical constraints

Primary Duties and Responsibilities :

  • Work closely with product team and product technologies though out the product
  • Drive and lead product support/operations
  • Plan and manage multiple tasks/projects and ability to identify, assess, track and mitigate issues and risks at multiple levels
  • Lead, Support, triage, and troubleshoot customer support issues
  • Drive fixes as needed and work with the development team to address them
  • Take the lead on high visibility, high priority and difficult support issues
  • Work with directly with customers to identify and replicate problems
  • Develop and maintain support documentation for tier 1, 2 and tier 3 support
  • Drive RCA (Root Cause Analysis) for issues and drive interim and final fixes
  • Support daily/weekly T-Mobile deployment
  • Lead cross functional teams
  • Knowledge about team’s status, roadmap, product(s) and projects
  • Collaborate/partner with other teams including Business Teams, Enterprise Testing, Release Management, Project Management, and Application Support for successful delivery of product and systems enhancements

We Take Equal Opportunity Seriously – By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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