Program Manager, Fraud Systems

Job Description:

The Program Manager, Fraud Systems is responsible for all fraud-related elements within a specific business channel. The Program Manager acts as an administrator for the front-end fraud profiling system and is cross-trained to provide support for any other employee in this role. In this capacity, the employee is expected to work in a collaborative environment to develop fraud rules and reporting to enhance the effectiveness of the fraud profiling system.

In addition, the Program Manager handles projects, fraud tips, and escalations within their area of expertise. The Program Manager provides recommendations to the business regarding fraud risks (including recommending fraud prevention enhancements) and represents Fraud Management on company-wide projects. The employee also provides ad hoc reporting in aid of closing an investigation and may be required to develop process and compliance monitoring.

The Program Manager develops policies and procedures to prevent fraud activities and recover incurred losses, both within the fraud system and in other areas of T-Mobile. A wide degree of creativity and latitude is expected.


Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

ââ,¬ Perform multi-layered link analysis of all fraudulent accounts, identify and adapt to changing trends, and form well-founded conclusions to pursue investigation closure according to established department and legal practices
ââ,¬ Represent Fraud Management on company-wide projects and initiatives. Evaluate fraud risk and make appropriate recommendations to the business
ââ,¬ Interact with Sales, Legal, Loss Prevention, or other appropriate entity to report fraud trends and make recommendations toward resolution
ââ,¬ Draft and deliver policies related to specific fraud initiatives. Monitor and provide compliance reporting while working alongside operational teams


ââ,¬ Expert-level MS Excel skill
ââ,¬ Detailed knowledge of all T-Mobile business processes
ââ,¬ Extensive verbal and written communication skills
ââ,¬ Ability to write, analyze and troubleshoot SQL series in multiple dialects (SQL Server, Oracle, Teradata)
ââ,¬ Ability to create new queries and reports with limited metadata and validate results
ââ,¬ Knowledge of fraud trends and behavioral tendencies
ââ,¬ Experience presenting new data to an audience and explaining new concepts
ââ,¬ Demonstrated ability to conduct in-depth, complex investigations and summarize results for a non-fraud audience
ââ,¬ 2+ yearââ,¬â„¢s fraud investigative or legal experience
ââ,¬ 1+ year SQL or other database reporting experience

Desired Skills

ââ,¬ 4+ yearââ,¬â„¢s fraud investigative or legal experience
ââ,¬ 2+ years SQL or other database reporting experience
ââ,¬ 2+ yearsââ,¬â„¢ experience in a self-directed role
ââ,¬ Previous experience developing presentations and/or training material
ââ,¬ High level of comfort with large (10,000+ records) data sets

Preferred: AA degree or above in Business Management, Criminal Justice, Finance or related discipline preferred.
Preferred: ACFE Certification or equivalent affiliation

Minimum Qualifications:

ââ,¬ At least 18 years of age.ââ,¬ Legally authorized to work in the United States.ââ,¬ High School Diploma or GED.ââ,¬ Pre-employment background screen.

Company Profile:

As Americaââ,¬â„¢s Un-carrier, T-Mobile US, Inc. (NASDAQ: ââ,¬Å"TMUSââ,¬?) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The companyââ,¬â„¢s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit

EOE Statement:

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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