Manager, Systems Design & Strategy

As America’s Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.This is a technical management position which provides leadership and direction to professional staff that are responsible for T-Mobile’s network/systems design, deployment, evolution and strategy. They typically manage multiple functional areas. They will align with other cross-functional teams to deliver and support key business initiatives for new roaming services and revenue opportunities. They are responsible for managing all business targets set while keeping customer impact in check. They lead a team accountable for roaming data configuration, automation, and audits on all core nodes and any enhanced service. They also manage support for all T-Mobile, Partner Brands, and MVNO’s including: customer trouble tickets, faults reported by roaming partners, revenue leak, fraud, and proactive monitoring. ÂThey perform root-cause analysis, in-depth troubleshooting, and any required roaming data configuration updates. The Manager of Roaming Services will provide leadership and expertise for all roaming operations, roaming impact analysis for any existing and new T-Mobile services, and roaming support for all external teams. Their goal is to deliver a seamless quality roaming experience for both our subscribers and roaming visitors.

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Manage operational roaming support for both T-Mobile customers and roaming visitors: trouble ticket resolution, root cause analysis, primary roaming partner support, and investigation of poor testing or reporting results. The Roaming Services team will manage all roaming data configurations and make updates on core network nodes when necessary. They will also develop troubleshooting and support processes across Care teams and other cross functional groups.

Enhance T-Mobile’s leadership position within North America and worldwide by participating in GSMA working groups. Contribute to standards documentation and processes for GSM services that benefit T-Mobile’s roaming operations.

Manage domestic roaming footprint with LAC/RAC/TAC-based roaming and implement tools and processes to insure coverage and prevent errant roaming. This includes processing LAC change requests, management of nationwide LAC/TAC/RAC dB, MSs/SGSN, & MME configuration updates, and development of LAC/RAC/TAC monitoring tools.

Requires competency in customer focus, change & innovation, strategic

System Design Development and Approval: Make final approval on network design documents as required for new system(s) and feature(s) deployment. Allocates and leverages resources to implement innovative ideas/processes/projects/services across function. Analyzes options and makes decisions on complex issues. Resolves complex problems that have implications beyond own area.

Adherence to Engineering Best Practices: Ensures that Develop lab and FOA test plans for new major releases and key features are properly approved and executed within GMR standards. Works with Region or Market to ensure best practices (RF, Operations, and Network) are spread across the organization.

Financial/Fiscal Responsibility: Contributes to budget development and implementation, manages resources to ensure final financial objectives are met within own area. Prepares and presents business cases and feasibility analysis to directors and senior leadership team to gain approval of capital expenditures and allocate resources. Processes and tracks POs against quarterly/yearly forecast.

ÂAbility to work cross functionally with other management teams to identify new roaming opportunities and resolve any operational issues

Strong problem solving, statistical analysis, and troubleshooting skills required

Excellent leadership and coaching skills that uphold T-Mobile’s values

Able to work flexible hours, self- motivated and ability to work under pressure

Excellent interpersonal skills

Strong Leadership & management skills, including strategic thinking, self-awareness, and empathy

Strong skills including listening skills and ability to build consensus across teams

Mastery of Wireless Network Architecture, Technologies and concepts

Familiarity with managerial accounting and statistical analysis

Mastery of applicable Wireless industry standards. E.g. 3GPP, ITUT, ANSI, etc.

Strong demonstrated technical writing and presentation skills

Able to lead research and publication of technical papers

Strong proficiency with MS Office

Proficiency for organizational/team goal setting

Problem solving / troubleshooting skills

ÂRegularly directs the work of other managers with direct reports

ÂExercises approval authority for all employees hired into the department

Communicates and oversees cross functional or companywide initiatives

Leads the implementation of policy or organization structure changes

Determines headcount, skill sets and other resources needed to accomplish the mission of the department(s)

ÂInfluences executives regarding strategy or and to achieve business objectives

ÂCoordinates and integrates staff activities and resources across functional teams to implement strategiesÂ

Acts as a top management intermediary to communicate Company direction to employees in multiple functions

Determining and securing the resources and materials needed to perform the work of the unit

Identifies and proposes alternative solutions to upper management regarding obstacles, resources and other operating issues.

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Ability to work cross functionally with other management teams to identify new roaming opportunities and resolve any operational issues

Strong problem solving, statistical analysis, and troubleshooting skills required

Excellent leadership and coaching skills that uphold T-Mobile’s values

Able to work flexible hours, self- motivated and ability to work under pressure

Excellent interpersonal skills

Strong Leadership & management skills, including strategic thinking, self-awareness, and empathy

Strong skills including listening skills and ability to build consensus across teams

Mastery of Wireless Network Architecture, Technologies and concepts

Familiarity with managerial accounting and statistical analysis

Mastery of applicable Wireless industry standards. E.g. 3GPP, ITUT, ANSI, etc.

Strong demonstrated technical writing and presentation skills

Able to lead research and publication of technical papers

Strong proficiency with MS Office

Proficiency for organizational/team goal setting

Problem solving / troubleshooting skills

ÂWe Take Equal Opportunity Seriously – By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.


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