Manager, Field Resource Planning

The Resource Planning Manager is responsible for the local Resource Planning team/department, which consists of Resource Planning Analyst and Specialist.


Responsibilities
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions

  • Ensure real time management of service levels
  • Forecast both short and long-term call volumes and staffing needs in order to maintain staffing levels with qualified personnel
  • Create work schedules, analyze call volumes and patterns
  • Report performance for site, team, and individuals
  • Manage RP staff, career development, manage RP department



Qualifications
Minimum Required

#toggleRequired{ display:block !important; }

  • 6-8 years workforce management experience
  • 1-3 years management experience

Desired

Education
Minimum Required
  • Bachelors Degree. quantitative discipline



Minimum Qualifications
• At least 18 years of age.• Legally authorized to work in the United States.• High School Diploma or GED.• Pre-employment background screen.


Company Profile
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com


EOE Statement
We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.


Meet Some of T-Mobile's Employees

Diego L.

Retail Associate Manager

Diego assists the store manager with day-to-day operations while working to develop the roles of his associates through hands-on sales coaching.

Indy C.

Retail Associate Manager

Indy aims to ensure complete customer satisfaction by assisting sales associates with tricky transactions and creating a fun, friendly, and energetic vibe in her store.


Back to top