Group Project Manager, Technical

Job Description:

The Group Project Manager/Capacity, is responsible for ensuring that there is adequate DTD (IT) Capacity to meet required levels of service and for ensuring that Portfolio Management is correctly advised on how to match Capacity and Demand. This includes planning, execution, timing, functionality, quality, communication and cost to manage the completion of work for all types of Portfolios. The GPM controls the communication of critical path and potential options to balance Supply/Demand. The GPM coordinates the ongoing resource reporting activities of the domains and delivers data that communicates capacity service levels and/or service level options.



  • Provides capacity requirements for new or modified IT services.

  • Produces and maintains a Capacity Plan.

  • Ensures the creation, maintenance, and use of a Capacity Management Information System (CMIS) .

  • Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and addressing shortfalls.

  • Assembles key players from the domains and nurtures internal working relationships across the enterprise which fosters the development of cross functional teamwork.

  • Ensures timely activity, integration and productivity of technical support and administers efficient use of resources to meet requirements with clear identification of task completion.

  • Plays a support role with domain capacity managers ensuring all groups' responsibilities are included, managing very closely with the technical leaders to ensure alignment.


  • Keeps IT management informed about capacity needs.

  • Provides view of allocation of personnel and resources to projects. Suggests potential options to resolve resource conflicts and priorities.

  • Maintains accountability for and directs others in creation of all capacity communications.


  • E nsures that there is sufficient capacity to meet service level targets.

  • Maintains an overall understanding of current service capacity and trends.

  • Ensures that capacity-related incidents and problems are addressed.

  • Assesses the capacity impact of new change requests.

  • Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and identifying shortfalls.

  • Directs others in the facilitation of team and project meetings.

  • Leads and develops definition and measurement of success metrics to objectively quantify success.

  • Ensures that capacity definition complies with approved methodology.

  • Ensures that overall program is capacity supported to meet strategic dates.

Managing Risk:

  • Identifies potential capacity risks across a broad number of individual projects and programs and establishes communications and mitigations to address them.

  • Communicates risks in clear business terms and technical terms and provides clear messaging and solution options at a senior leader and executive level in both planned and ad hoc scenarios.

  • Understands what is important to different stakeholders in the business and ensures that their interests are protected as well as the overall program objective through project capacity planning and execution.

  • Serves as a higher-level escalation point for project capacity issues.

  • Proactively anticipates and mitigates issues that could hinder the quality or timing of the project/program based on capacity constraints.

Relationship and People Management :

  • Works with Director and above level peers to resolve cross-functional project issues.

  • Supply capacity constraint data as it relates to the factors that create change and scope creep.

  • Leads cross-functional or multi-team effort in defining capacity requirements for a project or program, providing thought leadership into initial capacity demand estimates for the business case.


  • Experience with SQL or other Database related tools

  • Detailed data analysis capabilities

  • Minimum 7+ years' industry experience as a Capacity program or product manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services

  • Experience with management of capacity through common enterprise tools (i.e. Clarity)

  • Experience across complex projects and areas of focus

  • Experience acting as a business leader that can interpret business goals and apply them

  • Effective written and oral communication with multiple levels of business and technical leadership, specifically at the executive level

  • Knowledge of new product development processes, go to market strategies, and product life cycle management

  • Awareness of general accounting practices, related to project management - including budgeting, invoicing, purchase orders, and accounts payable

  • Experience working in a technical industry

  • Experience working on projects in a wireless industry

Minimum Required

  • Bachelors Degree. Computer Science, Business Administration, Project Management or combination of equivalent experience and education

  • Master's / Advanced Degree desired


Minimum Qualifications:

At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.

Company Profile:

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit

EOE Statement:

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Back to top