Job Description

Acts as a technical contributor within and occasionally outside his or her immediate team. Responsible for staying current in technical theory, application, and operational discipline. Takes on technical and project-related efforts, providing communication as directed. The Technician has a solid understanding of theory and application related to project management, radio access networks, backhaul to sites, signaling, disaster recovery planning and response, data services, and location-based services. The Technician has a basic understanding of theory and application related to network design, capacity planning, power systems AC/DC, and grounding.
Responsibilities

Enterprise Core Competencies

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.


Essential Functions

• Technical support: Provides technical support within and occasionally outside immediate team. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities.
• Project management: Takes on smaller projects or portions of key projects / initiatives, providing accurate status and progress updates as requested.
• Operations: Identifies and shares potential process improvements and recommends them to Senior Technicians and / or management for consideration. Provides input on process improvements related to maintenance and repair activities. Assists in creation of job aids, scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician.
• Continuous learning: Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements.

• 2 years experience in Field Operations and maintenance
• 3+ wireless telecommunications or other related experience
• Understands basic RF Engineering, Radio Frequency theory, and Electricity and Electronics theory
• Operational knowledge and theory of all interconnecting circuits to include but not limited to T1, T3, and microwave radio
• Operational knowledge of IP based interconnect/backhaul circuits
• Solid understanding of theory and application related to RAN.
• Self-motivated; exhibits initiative in achieving company goals and objectives
• Basic leadership skills and ability to prioritize and complete multiple tasks
• Able to work independently or in a team environment
• Strong attention to detail
• Flexibility with ever-changing environments and priorities
• Solve problems using creativity and innovation
• Accepts and provides constructive feedback
• Solid skills in Microsoft office products with advanced skills in Excel specifically.
• Solid communication skills; verbal, written and presentation.
• Supports key projects, providing day-to-day updates to Senior Technicians and Manager as directed.
• Collaborates with team members, actively participating in discussions toward achieving results.
• Supports team by contributing 100% as an individual, while prioritizing team success.
• Heavily scrutinizes actions to ensure the customer experience is protected to the greatest extent feasible.
• Quickly adapts to change, seeking to understand the whole picture to best adapt.
• Openly share ideas to help gain efficiency, solve problems, or add value to the business.
• Demonstrates continuous desire to learn and develop personally and professionally.
• Solid understanding of theory and advanced understanding of application related to transport.

• Vocational/Technical Training
• Vocational/Technical Training. Two-year vocational degree in a technical discipline or related technical military training