Expert, Market Development - Louisville - S
- Louisville, KY
Job Description
T-Mobile USA is one of the fastest growing nationwide wireless carriers, providing voice, messaging and high-speed wireless data services. Our T-Mobile for Business group is on an accelerated growth curve with a strategic push to expand our business upmarket. Our high- spirited, entrepreneurial environment offers lots of growth and opportunity to those who enjoy a faster pace.
The Role:
The Market Development Representative (MDR) is a new role for T-Mobile sales teams and is an excellent position for anyone interested in mining sales opportunities from marketing leads, establishing relationships, and working closely with our Telesales and Field Sales teams.
As a team member, you'll be a key contributor in T-Mobile's revenue engine by being the first point of contact for all inbound leads generated by the marketing team. As an MDR, you will cultivate and quickly respond to inquiries by email and phone qualifying potential customers and connecting them with T-Mobile Account Executives.
Responsibilities
The Work:
- Responding in real time to leads coming through T-Mobile for Business website and other marketing campaigns
- Managing and cleansing data in the Salesforce CRM system as leads are entered
- Emailing and calling prospects to understand and build their interest in TFB solutions
- Carefully following the follow-up sequence, lead management process in Salesforce, and the qualification process to qualify leads and prevent fraud
- Researching leads, following up with them and assigning them to the appropriate sales person
- Providing feedback to Marketing team on lead quality, processes and performance
Qualifications
Skills Needed:
- 1 year experience B2B call center/sales experience
- Technology savvy
- Highly competitive personality
- Ability to independently manage and develop ongoing client relationships, with an emphasis on up-selling additional services
- Excellent communication and interpersonal skills
- Ability to learn and follow processes thoroughly
- Ability to work cooperatively and collaboratively with all levels of employees and management
- A mature, self-motivated person with a positive, professional attitude
- High capacity to operate effectively in a new role
Minimum Qualifications
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Pre-employment background screen
Company Profile
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com
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