Captioned Telephone Specialist (Full Time)
- Austin, TX
Do you have a passion for helping people and making a difference?
We believe in connecting our customers to what matters most. That means ALL customers.
Join our Accessibility team today.
The Accessibility team offers communication products and services to reduce or eliminate communication barriers for customers who are Deaf, DeafBlind, have a hearing or vision loss, and cognitive, speech or mobility disabilities. With CapTel service, users hear what they can and read captions of what they miss.
The Captioned Telephone Specialist relays telephone conversations between people with a hearing or speech-disability using a captioned telephone. In this role, you would utilize your ability to listen and then repeat verbatim into a speech recognition software that transcribes the speech into text. Next, you would read over the voice-to-text transcript and fix any errors quickly and with accuracy.
Here's what we'll count on you to do:
- Provide exceptional customer service
- Display excellent listening skills
- Deliversolutions with patience and understanding
- High School Diploma or GED
- Ability to type a minimum of 35 wpm with 95% accuracy
- You have the flexibility to work any shift including evenings
- Starting pay is $13.08
- At least 18 years of age
- Legally authorized to work in the United States
- High School diploma or GED
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com
Back to top