**Business Analysis Manager**

This position is not supporting an engineering, software or IT function

Our Frontline Call Center Employees are a force in the Wireless Industry, and they're in the process of making history with Team of Experts. As the Metrics Support Team, it is our job to provide consultative services that combine our fiscal acumen with a powerful understanding of our Frontline's needs to ensure our Metrics program is properly caring for our people and driving business performance.

You will enable data driven decision making for the Customer Care Metrics program by supporting statistical models, conducting wide-range detailed analysis, solving complex problems, and effectively communicating complicated data and analytics related subjects with business and technical teams. You should have a strong technical background and be comfortable sourcing and working with large data sets from multiple sources. A conceptual understanding of multivariate approaches (correlation, regression, factor, segments) and an ability "to see past the numbers" will be essential in this role. Qualified candidates will have a statistical background, a willingness to work in an ambiguous and fast paced environment, and a strong aptitude for data exploration.


Responsibilities
You will enable data driven decision making for the Customer Care Metrics program by supporting statistical models, conducting wide-range detailed analysis, solving complex problems, and effectively communicating complicated data and analytics related subjects with business and technical teams. You should have a strong technical background and be comfortable sourcing and working with large data sets from multiple sources. A conceptual understanding of multivariate approaches (correlation, regression, factor, segments) and an ability "to see past the numbers" will be essential in this role. Qualified candidates will have a statistical background, a willingness to work in an ambiguous and fast paced environment, and a strong aptitude for data exploration.

Additional Essential Functions:

  • Develop statistical/machine learning models using proven methods (Linear Regression, Statistical Process Controls, Cluster Analysis, Decision Tree's, A/B Testing, etc.) to solve problems
  • Identify process improvement and quality control opportunities within complex systems
  • Develop and implement continuous improvement strategies
  • Conceptual understanding of standard multivariate approaches (correlation, regression, factor, segments)Wiling to apply concepts creatively, rather than "by the book"
  • CrossWork with various stakeholders to develop business questions and identify the data necessary to analyze and answer those questions
  • Collaboration and teamwork with, between, and across the organization



Qualifications
Qualifications:
  • REQUIRED - Statistical and/or financial modeling experience using statistical software: SAS, R, or Python (or similar software)
  • REQUIRED - Technical background in MS SQL Server, Teradata, and Oracle including the ability to source, manipulate, and structure large data sets and complicated data flows to support ongoing reporting and/or analysis effortsk
  • Excellent attention to detail and commitment to accuracy
  • Excellent analytical and problem-solving skills, combined with strong business judgement and an ability to read between the lines
  • Ability to stay organized, work on multiple things at once, balancing and prioritizing current needs along with future / bigger picture needs, etc.

Desired:
  • Telecommunication experience preferred
  • Experience using Data Visualization Tools (Tableau, PowerBI, Alteryx, etc.) preferred

Education:
  • Master's Degree in Finance, Economics, or Similar discipline



Minimum Qualifications
• At least 18 years of age.• Legally authorized to work in the United States.• High School Diploma or GED.• Pre-employment background screen.

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Company Profile
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com


EOE Statement
We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.


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