Analyst, Functional

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comThe Business Intelligence Functional Analyst is responsible for guiding the business through the analysis of quantitative & qualitative data. This role requires the creation of customer centric solutions/approaches driven by data analysis, business acumen, creativity, and effective communication. This position will participate in the design and development of reporting structures and interfaces, as well as administration of standardized reports to be utilized across the team. Analyzes business needs presented by the user community and/or clients and recommends technical solutions. Reviews business requirements prior to the technical solution build. Collaborates with EIT and business teams on business requirements definition, solution designs, functional specifications, system configuration, testing, training, cutover, and other project-related activities. Represents the EIT function at customer requirements, design and review meetings. Performs liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting. Builds alignment with business and other IT teams on priorities and deliveries against these priorities. The Functional Analyst will have responsibility for projects focused on Business Intelligence for Finance & Accounting.

Enterprise Core Competencies

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

  • 2-3 years Software and/or business process design including: Data Flow diagrams, process models, dimensional data models, context models, use case scenarios, process decomposition
  • Familiarity of Agile development methodology
  • 2-3 years in information technology with proven experience with Teradata, Business Objects, SQL, Hadoop, Analytics, and Data Warehousing
  • Understanding of ETL Development Tools
  • Experience with ad-hoc query development
  • Strong analytical and problem-solving skills
  • Accounting acumen a PLUS, with an understanding of system & process controls and Sarbanes/Oxley compliance


  • Experience working within Mobile/telecommunications industry
  • Ability to support Logical, Conceptual, and Physical data modeling


Minimum Required

Bachelors Degree in Business, MIS, or equivalent

  • Support the analytic needs of the business by using data from various sources (e.g. call centers, SAP, & Business Objects). Guide data strategy across multiple touch points (e.g. POS tool, surveys, market research).
  • Define and document business data usage scenarios and reporting requirements to understand complex business needs to deliver robust reporting & analytics.
  • Partnering with BI Solution and Data Architects to ensure solution design fulfils customer reporting requirements.
  • Support delivery within both traditional SDLC or Agile BI methodologies.
  • Own the process of driving core insights from available data and create strategies to improve the customer experience & performance. This will include collaborating with product managers for A/B testing & multivariate testing. Early involvement in enterprise projects to define reporting needs & incorporating those needs into the system design
  • Present analysis & strategies in verbal & written forms.
  • Define reporting to support Accounting and Finance stakeholders for revenue recognition, commissions, and revenue accounting reporting.
  • Translate business requirements into process / system impacts and functional requirements, and identify/assess potential data sources.
  • Provide detailed documentation in relevant work repositories. Provide guidance and support to development, delivery, test and business teams.
  • Be a business process subject matter expert (SME) and a technical expert to both business stakeholders and IT delivery teams.
  • Ensure stakeholders, management and project managers are fully informed of project risks, team activities and project status.
  • Research, identify, and drive improvements to project efficiency, speed and quality via new cross-team synergies, methods, and tools.

We Take Equal Opportunity Seriously – By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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