Technical Program Lead

Technical Program Lead

Location:   San Diego, CA 92121

 

Tillster seeks a Technical Program Lead to join its team, managing moderately complex technical and technology-centric programs and projects. These programs are market- and customer- centric, and involve the delivery of technology solutions globally. You will work cross-functionally with Product, Sales, Account Management, Marketing, Engineering, Technology Analysis & Documentation, Technical Support, and other teams, documenting and reporting program scope, deliverables, timeliness, critical paths, change control, and proactively engage in risk mitigation. You will liaise with internal program/project executive sponsors, and other stakeholders. Currently, minimal direct customer engagement is involved, but will expand over time.

 

To be successful in this role, you will demonstrate 5+ years’ experience in a technical, software engineering-centric, program/project lead role. You are self-disciplined, highly self-motivated, communicative, precise and factual, demonstrate adherence to commitments, and appreciate responsibility and accountability. You are personable, demonstrating commitment to best practices and customer satisfaction.

 

Key Responsibilities

  • Manage a high volume of fast-paced concurrent projects to successful delivery (on time, high quality, meeting requirements, and achieving stated business and technical outcomes)
  • Set and meet deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditions
  • Conduct daily project stand-up meetings, collect and disseminate information to functional teams and stake holders 
  • Drive cross-functional team deliverables and schedules, hitting target milestones and managing assigned programs/projects according to plan
  • Ownership and accountability of accurate and timely project planning, management, coordination, tracking and reporting
  • Track open issues and risks and effectively negotiate to impact decisions and trade-offs and to guide issues within internal groups to resolution. Holds project team
  • members accountable for their commitments, milestones, resources, and deliverables
  • Anticipate, identify, document, and manage key project and program risks, proposing appropriate mitigation and contingency plans
  • Identify cross-functional dependencies, track, and report on their progress. Propose workable solutions to problems by analyzing business trade-offs among alternatives, and uses objective judgment and influence to formulate and drive constructive debate and decision making on recommendations
  • Document and communicate status, issues, and risks in a timely manner to stakeholders and senior management
  • Ensure that the appropriate documents exist and are broadly communicated to drive shared vision among the project teams
  • Create clearly understandable and actionable success criteria, objectives, and requirements and communicates them to the team. Conducts team meetings to update status, and identify and resolve issues.
  • Use effective verbal and written communication skills to interact with individuals at all levels of the organization, as well as with internal and external customers.
  • Client engagement duties as required or directed
  • Other duties as required or directed

 

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or closely related field
  • Minimum 5 years’ experience in a technical program/project lead role
  • Success working in an Agile/SCRUM environment required
  • Demonstrated success collaborating with software engineering teams in the delivery of e-commerce software solutions
  • Excellent communication and influencing skills; demonstrated success building buy-in
  • Technical and technological aptitude – comfort and confidence understanding and discussing architectural concepts, creating innovative and user-friendly e-commerce software applications and consumer-facing interfaces, features and functionality
  • Flexible, adaptable; comfort with ambiguity and responding factually, accurately, quickly to rapidly evolving risks and opportunities
  • Strong bias for action; ability to successfully juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
  • Eagerness and willingness to roll up your sleeves and do whatever is necessary to meet team/program/project and customer goals

 

About Tillster

Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we’ve developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.


IND123

 

Tillster is proudly an Equal Opportunity Employer

Local Candidates Strongly Preferred

Relocation Assistance Considered

No visa sponsorship

Principals only – no Agencies or calls please


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