Director Product Development

Director Product Development
Location:  Los Angeles, CA

As a Director, Product Development for our on-prem ordering product, you will lead product research, strategy, information architecture development and interaction design to create simple, easy to use products that provide exceptional in-store experience. You will manage multiple projects through all stages of development: from incubation to final production, & delivery and are responsible for overall quality, innovation and creative vision. 

About the role:

  • Collaborates with sales, marketing, customer success, strategic product management, technical product management, business development and other departments to determine competitiveness of new technologies and to develop new products.
  • Maintains knowledge of current and emerging trends in the industry, including all relevant areas of fast-casual restaurant industry and all relevant areas of the dining industry that might be incorporated as new technologies into future features.
  • Lead new product initiatives and manage planning through initial launch and hand-off to Tillsters onboarding and support teams.
  • Coordinate market intelligence through strong working relationships with the data analytics, marketing and sales team.
  • Establishes strong cross-functional partnerships to drive product from concept to launch. Oversees cross-functional team throughout each step of the development process in collaboration with a project manager.
  • Participate in strategic teams across the company.
  • Participate as a contributor to an interdisciplinary team that includes other designers, product management, business strategists and software developers.
  • Manage story creation, sprint groom and sprint planning activities related to the product development roadmap as well as sustaining activities related to this product.
  • Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and manufacturing.
  • Introduces and markets new products by developing time-integrated plans with sales, advertising, and production.
  • Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.





Professional requirements:


  • 8+ years experience with hands-on product design for software development; previous experience in restaurant industry a plus.
  • Has lead and managed global complex product development and deployment activities that encompass product hardware design through procurement as well as software development for said product line.
  • In depth knowledge of experience and interaction design processes and methodology, across a wide variety of ecosystems and platforms.
  • Knowledge of capabilities and limitations of web and mobile technologies, such as HTML, CSS, JavaScript, and Apple and Android IOS development.
  • Excellent communication and organization skills
  • Inspiring, open minded, hard-working, collaborative and passionate
  • MS/MBA preferred


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