Corporate Systems Engineer

CORPORATE SYSTEMS ENGINEER

(San Diego, CA 92121)

 

High-level…

We’re seeking a well-rounded, Corporate Systems Engineer to provide support to staff on all company supported hardware and software applications and act as Tier 3 support for the Company’s Service Desk.

 

Down in the weeds…

  • Provide worldwide day-to-day support and customer service
  • Install, configure, and administer Windows and Linux based system hardware and software
  • Support Cloud Based system, application implementation to support business functions
  • Configure shared storage disks sub-systems to use various raid configurations
  • Support Virtualization Platform to ensure supportability, availability and ongoing security
  • Support Corporate Network systems and circuits to ensure connectivity for each site for all business functions
  • Evaluate and recommend Systems, Network and Corporate application based/related technology
  • Configure systems to provide High Availability through clustering software
  • Support corporate network and Internet Infrastructure
  • Lead platform capacity planning
  • Participate in technical architecture strategy development   
  • Resolve technical failures in a timely manner, track issues, escalations, resolution and closure of IT tickets.
  • Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests) 
  • Support/Administer Active Directory, Office365, Azure, AWS, virus/spam detection systems, SAAS corporate applications and data backups
  • Work on projects as needed
  • Bring ideas for improvement forward
  • Follow and implement security policies while carrying out desktop support
  • Documentation as needed
  • Physical movement of IT or other office gear as needed
  • On-call and available 24x7 to expertly support our global staff

 

About you…

  • 5+ years’ work experience in Windows 2008 /2012 Server administration
  • 3+ years’ work experience supporting Cloud hosting environments (Azure / AWS/ O365)
  • In-depth experience in system networking and networking technologies
  • Experience in supporting customers in an IT Service management framework (ITIL /COBIT/ MOF, etc.)
  • Engaging, customer-centric personality
  • Intellectually curious, analytical, results-oriented
  • Impeccable attention to detail, accuracy, confidentiality, and ethical code of conduct
  • Excellent organizational and communication skills
  • High-energy level; self-motivated; hands on attitude, positive “can-do” and “get it done” attitude
  • Experience working in a high-growth, fast-paced, established technology enterprise; start-up experience advantageous
  • BA/BS degree in Computer/Information Systems, or closely related field

 

About Tillster

Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we’ve developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

 

 

Tillster is proudly an Equal Opportunity Employer

Local Candidates Strongly Preferred

Relocation Assistance Considered

No visa sponsorship

Principals only – no Agencies or calls please

 


Meet Some of Tillster's Employees

Ken D.

Senior Director, Strategic Accounts

Ken oversees Tillster’s strategic accounts, helping his clients achieve continued success. He ensures that business customers enjoy and get the most out of the Tillster technology.

Jake C.

Production Specialist

Jake develops the digital architecture that’s needed to build new menus for Tillster’s customers. Any and all menu changes require his approval before they are implemented.


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