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TikTok

Product Manager, Risk & Response Tool - Trust & Safety

Mountain View, CA

Responsibilities

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As a product manager on our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on safety features, technical strategies to improve our trust and safety processes, as well methods to detect and address the risky behaviors and actors in the community. You will also work on project management to deliver major Trust and Safety product changes. Travel between our global offices is expected.

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Responsibilities:
- Independently develop product solutions to support response to law government agencies, enforcement agencies, NGOs, regulators, compliance authorities, legal and/or privacy requests, and risk related inquires and requests.
- Design and develop user facing tools and processes to provide communication channels for users to submit safety related requests.
- Define metrics that inform the success of safety efforts, work with the engineering team to implement product solutions.
- Collaborate with cross-teams and manage large-scale product improvement projects to improve community safety and reduce risk.

Qualifications

- 1+ years of experience in product management in Consumer-Facing mobile or web Internet companies
- Experience and expertise in trust & safety, compliance, legal/law enforcement/privacy/regulatory and compliance reporting products and tools.
- Experience designing product solutions based on evidence; proven track record of pushing ambitious products, and/or organizational or process changes .
- Project management and communication skills and experience influencing and uniting cross-functional teams.

Preferred Qualifications:
- Experience working with cross functional partners across different time zones, cultures and languages
- Understanding of the landscape and new policy developments in new media, tech, and the entertainment industry
- Highly data-sensitive, capable of in-depth data interpretation

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations for individuals with disabilities in our recruitment process. If you need assistance or an accommodation, please reach out to us at recruiting.tns@tiktok.com.

Client-provided location(s): Mountain View, CA, USA
Job ID: TikTok-7110262633663809829
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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