APAC Quality Lead - Live & Monetization - Kuala Lumpur

Responsibilities

Team Introduction
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As part of our ongoing efforts to maintain high moderation standards and performance, we are seeking a APAC Quality Lead to join our dedicated team. This role will be responsible for leading the QA team and ensuring the consistent delivery of high-quality moderation practices to create a safe and positive online environment for our users.

Responsibilities:
- You are responsible for leading, mentoring, and developing QA & Training teams, setting up robust quality metrics, and driving a performance culture with checkpoints & scorecards
- You will manage relationships with senior stakeholders to provide timely feedback and facilitate meetings, reporting, and quality review functions
- You monitor and review team performance using action plans, root cause analysis, and data analysis to understand opportunities for improvement Lead a large Quality Operations department including multiple managers or managers.
- Collaborate with regional leadership on strategic planning and data analysis to predict future needs and areas for improvement.
- You foster a high-performance culture and champion open communication, inclusion, continuous improvement, and sharing feedback.
- Have overall responsibility for office space planning, employee wellbeing initiatives, and ad hoc initiatives as required.

Qualifications

Minimum Qualifications:
- Minimum of 5 years of experience in content moderation, quality assurance, or related fields, with at least 1 year in a leadership or team management role.
- Master Policy Playbook rule and IG knowledge for coaching and CST quality improvement
- Deep understanding of data quality assurance methodologies, processes, and metrics.
- Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and make data-driven decisions to improve data quality.
- Excellent communication skills, both verbal and written, with the ability to effectively collaborate with diverse teams and influence stakeholders.
- Comfortable working in a fast-paced, dynamic environment with changing priorities. Ability to adapt quickly to changes in technology, processes, and business requirements.