Support Analyst
The Support Analyst supports the developing of multiple types and categories of software including end-user applications and operating systems software that provides a platform for running end user applications. While working under limited supervision for routine situations, this job ensures that up-to-date information on the detailed technical design and development of applications is maintained and easily accessible.

Key Responsibilities and Duties

• Supports with requirements gathering and analysis to understand the domain of the software problem and/or functionality, the interfaces between hardware and software, and the overall software characteristics.


• Listens to systems engineers and architects on developing information technology (IT) standards for the business while maintaining the translation of client requirements into technical designs for large IT solutions.

• High School Preferred

• No Experience Required; 2+ Years Preferred

• Physical Requirements: Sedentary Work

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

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