Senior Support Analyst
The Senior Support Analyst job works in the technical design, development, and implementation of application systems. While working independently with limited supervision, this job delivers new design and development specifications based on customer requirements, while adhering to standard procedures and techniques.

Key Responsibilities and Duties

• Implements detailed business, functional and technical requirements and specifications for applications.


• Develops applications and configures commercial-off-the-shelf (COTS) applications using programming, scripting, and database languages.


• Manages application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements.

• University (Degree) Preferred

• 3+ Years Required; 5+ Years Preferred

• Physical Requirements: Sedentary Work

Senior Support Analyst
Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.

Key Responsibilities and Duties

• Participating in identifying, evaluating, and developing systems that are cost effective and meet business requirements.
• Monitoring client experiences and feedback on the use of business applications; Enhancing system productivity, as needed.
• Providing senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
• Analyzing, defining and documenting clients requirements, and revising existing systems logic challenges, as necessary.

Qualifications

• 2 Years Required; 3 Years Preferred

• University (Degree), Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Preferred Education

• University (Degree)

Career Level
6IC'

Provide 24 X 7 support for secure web application / Lead outage calls and provide recovery methods to Operations Command Center. 

• Essentially required: 

• Experience in supporting web based enterprise applications using J2ee frameworks like Spring, Struts2.0 etc. 

• Experience in driving production issue calls with multiple partners. 

• Experience in driving end to end RCA calls and report submission of the same. 

• Skills of debugging/reverse engineering to troubleshoot and problem solving 

• Excellent communication skills. 

• Support external clients by resolving their issues using incident management 

• On a monthly basis, fix and implement code defects and small enhancements on the Web 

• Support infrastructure needs - Provide testing support and expertise on any changes related to infrastructure, as well as reviewing all changes that are being made within the Web space 

• Help project teams with defining and designing switching mechanism for their application and thus making them highly available 

• Work closely with Infrastructure team in defining monitoring needs for the Web applications. 

• Experience in Java Development with experience in analysis, design, implementation and testing of Java/J2ee applications in financial industry 

• Expertise in core java concepts like collections, exception handling, multi-threading and Java I/O 

• .Hands on experience in creating robust GUI using HTML/HTML5, JS, Jquery, Angular.js, JSON and AJAX 

• Excellent knowledge of XML, XSL, XML parsers, SOAP, UDDI and WAP 

• Experience in using Splunk, interpreting data from Enterprise service bus, Tea Leaf, Dynatrace/Gomez is a must to have. 

• Well conversant with containerization of apps /Kuberenetes, Docker etc. 

• Awareness about Public Cloud offering and Cloud services 

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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