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Senior Associate, Citrix / VDI Engineering & Operations Lead

AT TIAA
TIAA

Senior Associate, Citrix / VDI Engineering & Operations Lead

Pune, India

Lead Engineering Manager
Manages the research, strategic development, and implementation of an enterprise-wide architecture for data, applications, businesses and technologies.

Key Responsibilities and Duties

  • Developing and assessing the strategies of enterprise architecture and roadmaps development.

  • Leading IT research and development groups that design business application architecture, data and technologies, for multiple departments and platforms.

  • Making recommendations, gaining approval, and developing implementation strategies for new technologies.

  • Evaluating and recommending product selection to ensure that organizational goals for security, reliability, and performance are achieved.
Educational Requirements

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  • University (Degree) Preferred
Work Experience
  • 5+ Years Required; 7+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work

Career Level
8PL

The Citrix / VDI Engineering & Operations Lead will act as Lead Engineering Manager & be responsible for support, upkeep & enhancement of the Virtual Desktop and Published Application environment at TIAA.

KEY RESPONSIBILITIES AND DUTIES:

  • Lead a team of Engineering & Operations resources.
    • Monthly / Quarterly team member check-ins
    • Manage Shift Scheduling & Rostering
    • Monthly Review with Internal Team & Stakeholders
    • Submission of Monthly Metrics
    • Monitoring of INC Queues
    • Generate data & prepare operational reports.
    • Engage with global counterparts & work up & delegate tasks.
    • Engage with internal Audit for Citrix / VDI processes.
  • Manage the research, strategic development, and implementation of enterprise-wide architecture of Citrix environment.
  • Develop and assess strategies for architecture and roadmap development.
  • Engage in research that designs architecture for Citrix / VDI platforms.
  • Recommend, gain approval & develop strategies for implementation of new technologies & products.
  • Provide end-to-end support for the VDI systems.
  • Manage end user incidents & requests in the support queue.
  • Manage patching of Citrix Servers for Microsoft & other 3rd Party Vulnerabilities.
  • Management of Citrix virtualization technologies.
  • Provide Tier II / III support to deployed systems.
  • Work with customers to determine their functional needs, translating customer needs into hardware/software requirements for existing or new hardware/software applications
  • Act as the technical expert for Citrix integration projects
  • Participate in functional or user acceptance testing.
  • Review and document functionality of existing Citrix Environment.
  • Create test plans, installation guides & operating procedures for the environment.
  • Test, document & perform Citrix infrastructure component upgrades.
  • Monitor and recognize constraints in infrastructure and identify alternates.

QUALIFICATIONS:

Required Experience

  • Ten or more years of engineering & architecture experience in technologies such as:
    • Citrix XenApp & XenDesktop 7.x
    • Citrix Provisioning Services 7.x
    • Citrix Machine Creation Services (MCS)
    • Citrix StoreFront
    • Citrix ADC (NetScaler) 12.x, 13.x
    • VMware vSphere 6.x.
    • AD Domain & Group Policy.
  • Knowledge & experience with Desktops on Cloud / DaaS / Citrix Cloud.
  • Knowledge & experience with setting up & or migrating Desktops in Microsoft Azure.
  • Creating managing & troubleshooting AD Group Policies / Citrix Policies
  • Experience in process / administration and automation using PowerShell.
  • Knowledge & experience of Nutanix Hyper Converged Infrastructure.
  • Knowledge & experience with virtualizing applications through layering technologies like Citrix App Layering / VMware App Volumes.
  • Knowledge & experience with profile management using Microsoft Fslogix
  • Awareness of Infrastructure as code (Terraform, Ansible)
  • Knowledge of integration & orchestration capabilities for automation using Service Now.

Desired Qualifications

  • Citrix certifications preferred.
  • Bachelor’s degree in computer or information science preferred.

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

For all other residents, click here to access the Applicant Privacy Notice.

Client-provided location(s): Pune, Maharashtra, India
Job ID: 04b0979b4ab97e1846e82ff827eed6fc5a04c4806daa4669cdf991c540c5675c
Employment Type: Other