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3+ months agoMumbai, India


TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack.TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

Senior Support Analyst
Monitors and recommends capacity enhancements on systems and software, hardware and storage components.

Key Responsibilities and Duties

  • Evaluating the performance of system platforms and tuning systems, as needed for enhancements or new applications.
  • Cooperating with application developers, infrastructure specialists, and operations staff to monitor existing and estimate future capacity.
  • Producing and analyzing capacity reports on mainframe, network, and server utilization.
  • Assisting in analyzing system effectiveness; making recommendations and finding solutions.


  • 2 Years Required; 3 Years Preferred

  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level

Mandatory Skills

  • Perform Incident Management/Triage
  • Work closely with the Change/Release/Problem management and Production Support team.
  • Perform critical monitoring for production systems and take required steps to remediate business impact.
  • Infrastructure Knowledge
  • Provide support for critical batch processing activities – including major Unified processing streams for OMNI and Autosys responsible taking job actions.
  • Perform maintenance for Automated Telephone System – including isolating traffic to mitigate impact.
  • Perform routine maintenance recycles for critical applications and servers.
  • Basic Unix and Windows skill for Level 1 tasks

Basic skills

•Provides 16X7 on call/ in office support to restore failed core infrastructure components, utilizing support tools and vendor support
Troubleshoots and restores complex issues through the use of technical abilities and tools
•Provides technical guidance, oversight, and mentoring to team members as a subject matter expert
•Demonstrates high responsiveness for technology issues; resolves issues quickly and efficiently
•Drives problems to root cause through partnership with Application Development and engineers, ensuring knowledge is captured for future events
•Designs, plans and implements high-availability core infrastructure systems
•Develops Software configuration management standards and performs data de-identification and provisioning
•Provides disaster recovery support by testing, reviewing, and supporting disaster recovery plans on a routine basis
•Supports projects at the request of business partners
•Documents and tracks hardware and software configuration, migration, testing and deployment solutions

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755


For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

For all other residents, click here to access the Applicant Privacy Notice.

Client-provided location(s): Mumbai, Maharashtra, India
Job ID: f1eaa97f0b0891b55defb5a39ab937552bc93744279b47bc1f667ea69d51bc45