Technical Operations Controller

Role Purpose:

Sets up, coordinates and monitors the operation of electronic computer equipment.

May perform troubleshooting actions when necessary.

Technicians/Analysts support Site Operations with the successful installation and implementation of product systems, networks and M&E services in Thomson Reuters Datacenters and provide second level engineering support for those installations as and when required.


Provides a growing level of technical assistance & support.

Monitors and manages systems and network infrastructure within the Data Center or a Service Desk. Depending on location and size of Data Center, is also responsible for the remote monitoring and managing of other subordinate Data Centers during its unmanned hours.

May produce, contribute to and maintain documentation, as well as, assist in the delivery of appropriate documentation.

Applies technical policies and standards to the systems supported.

Provides input to records, quality systems and management reports as required.

Documents activity and reports potential problems according to established procedures

Ensures production schedules are consistently and accurately maintained.

May provide work direction for computer operators

Detects errors and takes action according to documented procedures

Contributes to the reduction in volume of incidents.

Contributes to proactive problem management.

May assist in the production of detailed implementation/project plans across multiple work streams.

Follows and embraces Project and Implementation processes.

Uses departmental change management procedures in defining, planning and implementing change in such a way that service disruption is minimized, and adherence to Service Level Agreements is ensured.

Communicates risks and issues, including following appropriate escalation procedures.

Cooperates in coordinated activities between different external groups where required in order to ensure full support and information is provided.

Applies technical policies and standards to the systems supported.

Provides input to records, quality systems and management reports as required.


  • Compliance
  • Health and Safety
  • Personal Development
  • Personal Organization
  • Security Awareness
  • Service Delivery People
  • Strong problem-solving skills
  • Ability to multi-task
  • Excellent written & verbal communication skills.
  • Attention to Details
  • Willingness to work as part of a team
  • Ability to promote a cooperative work environment by presenting a professional and responsive attitude

Highly motivated individual, with a positive & proactive attitude to work, and willingness to make changes to improve operational efficiency through innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere.

Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems.

Customer and service focused, with determination to meet their needs.

Knowledge of IT infrastructure, change management methodologies, problem solving methodology.

Some technical expertise on IT products and technologies.

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We'll bring a world of opportunities.

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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