Technical Account Manager Team Manager
- Accountable for customer satisfaction within remit/territory.
- Develops departmental plans and determines long term priorities for the team.
- Allocates resources and prioritizes tasks.
- Build, develop and lead a highly effective and motivated work force with clearly defined mission and aligned objectives
- Responsible for ensuring own staff and contractors have adequate skills and knowledge to perform their duties.
- Ensure Technical Policies are known by the team and applied consistently.
- Ensure client documentation, and appropriate manuals, processes and procedures are updated regularly.
- Ensure operational requirements, standards and best practices are factored into plans.
- Contribute to ongoing refinement and development of operational requirements and standards.
- Lead selected key projects / activities and provide management bandwidth within the Organization.
- Build and maintain effective relationships with internal and external customers.
- Interfaces with third parties.
- Mentors more junior Team Leaders.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers .
More information about Thomson Reuters can be found on thomsonreuters.com.
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Lisa works with other engineers to develop products that are powered by artificial intelligence and capable of machine learning. She also conducts research to identify new uses for existing company data.
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