Team Leader, Commodities Content
YOU AND YOUR TEAM:
Commodities Content Production Team collects broker pricing and market fundamental data for energy, metals and agriculture markets, as well as weather and freight. The team is spread across Bangalore, Manila and Gdynia operational centers. The team in Gdynia supports the fundamental side of content production, gathering data about physical assets, production and consumption, as well as trading and flow statistics.
WHY IS THIS JOB IMPORTANT?
The team is focused on ensuring that Thomson Reuters delivers best-in-class content for specific commodities market segments (agriculture, metals, crude/refined products/freight, power/gas/coal/emissions).
As a Team Lead you will be responsible for a group of 10 content analysts, who cover content production, maintenance and customer support functions for commodities fundamental content.
SOME OF DAILY TASKS YOU WILL PERFORM:
- Operations: Maintain a stable operational environment and clear allocation of duties within own team. Manage team work load on a day to day basis (tasks, shifts management)
- Service Management: Inspires team to meet customer requirements and improve through managing the service queue, ensuring the service and quality standards are adhered to (customer alert and notification processes, source change process)
- People Management: Motivate, support and develop staff to enhance and maintain the ability to adapt to the changing requirements of a continuously evolving business environment.
WHAT DO YOU NEED TO BRING?
- Ability to work with large massive of information and organize it
- Ability to make decisions and take ownership for them
- Eagerness to investigate and learn a lot
- Ability to collaborate globally with other colleagues/peers to drive initiatives within the team
- Demonstrated knowledge/understanding of Operations Processes
- Ability to drive projects and take initiative to implement process improvements
YOU WILL BE EVEN MORE COMPETITIVE IF:
- You possess good level in understanding how the commodities markets operate worldwide and interest in researching markets
- You are excited about problem solving and efficiency
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