Systems Engineer

Missão principal do cargo:

Garantir o cumprimento dosrequisitos dos clientes (SLA / nível de serviço) no que se refere àdisponibilidade dos recursos de informática através do atendimento, registro,resolução das solicitações, administração das plataformas de tecnologia emoperação.

Responsabilidades:

Prover suporte técnicogarantindo alta disponibilidade e performance, das plataformas dos clientes.

Atender pronta e corretamente assolicitações dos clientes, registrando e solucionando conforme procedimentotécnicos. Service Now.

Tratar as solicitações deserviço de forma rápida e eficiente, garantindo a satisfação dos clientes.

Realizar system Analysis eTuning

Disponibilidade para plantõesconforme escala.

Formação:

Curso superior completo na áreade tecnologia.

Requisitos/Qualificações:

Desejável experiência na área desuporte.

Conhecimentos específicosavançados e administração nas seguintes plataformas:

Windows / Linux / Vmware / Redesde Internet e Segurança / Disaster Recovery

Conhecimentos específicos emconfiguração / suporte de servidores Dell/HP

Familiaridade com utilização deiDrac/iLO

Noções sobre Data Centersincluindo toda infraestrutura de elétrica, refrigeração, incêndio e segurança.

Desejável conhecimento em Storage iSCSI, LUN, CIFS, NFS.

Inglês Avançado.

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We'll bring a world of opportunities.

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.


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