Support Analyst

  • Atendimento telefônico e através de tickets em portal de atendimento a usuários de Comércio Exterior;
  • Analisar a solicitações do cliente;
  • Entrar em contato com o cliente para entendimento detalhado da solicitação;
  • Esclarecer dúvidas funcionais sobre os sistemas;
  • Realizar consultas SQL em banco de dados / Desenvolvimento de scripts em SQL;
  • Especificar funcionalmente problemas encontrados no sistema;
  • Disponibilizar correções aos clientes com instruções de aplicação;
  • Auxiliar o cliente em liberações de patchs;
  • Prover contingência para problemas críticos.

Formação:

Superior Completo em Ciências da Computação, Análise e Desenvolvimento de Sistema, Sistemas de Informação ou Comércio Exterior.

Conhecimentos necessários:

Excel/Word

ERP Protheus (Totvs)

Banco de Dados - SQL/Oracle

Conhecimento em processo produtivo.

Conhecimentos desejáveis:

Sistemas da Softway (Onesource).

Local de trabalho: Campinas/SP

Benefícios: VT, VR, AM, AO, SV e PLR.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We'll bring a world of opportunities.

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To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.


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