Support Analyst

  • Atendimento telefônico e através de tickets em portal de atendimento a usuários de Comércio Exterior;
  • Analisar a solicitações do cliente;
  • Entrar em contato com o cliente para entendimento detalhado da solicitação;
  • Esclarecer dúvidas funcionais sobre os sistemas;
  • Realizar consultas SQL em banco de dados / Desenvolvimento de scripts em SQL;
  • Especificar funcionalmente problemas encontrados no sistema;
  • Disponibilizar correções aos clientes com instruções de aplicação;
  • Auxiliar o cliente em liberações de patchs;
  • Prover contingência para problemas críticos.


Superior Completo em Ciências da Computação, Análise e Desenvolvimento de Sistema, Sistemas de Informação ou Comércio Exterior.

Conhecimentos necessários:


ERP Protheus (Totvs)

Banco de Dados - SQL/Oracle

Conhecimento em processo produtivo.

Conhecimentos desejáveis:

Sistemas da Softway (Onesource).

Local de trabalho: Campinas/SP

Benefícios: VT, VR, AM, AO, SV e PLR.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We'll bring a world of opportunities.

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Meet Some of Thomson Reuters's Employees

Stephanie B.

Producer, Facebook Live

Stephanie creates innovative video copy for live Facebook feeds, working with reporters right in the office, as well as those stationed all around the world.

Catherine N.

Energy Markets Reporter

Catherine follows the fluctuating trends of the oil industry, reporting on market changes and issues in ways that are easily understandable to those who aren’t completely familiar with the field.

Back to top